Enpass browser extension randomly won't display dropdown on Edge 129.0.2792.52 / MacOS 14.7

[Mikey2233]

Edge: 129.0.2792.52

MacOS: 14.7

Enpass: 6.11.3 (1773)

 

When Enpass (app) is unlocked, the browser extension doesn't realize it's unlocked to allow selection of a password. Clicking on "Click to unlock Enpass" doesn't bring up the modal to tap Touch ID to unlock. This has been happening since last week. To resolve this issue I generally have to close the Enpass app and reopen it and then it will work again for a while until this behavior returns. My settings haven't changed.

 

The logs just show this:

• 9/24/2024, 9:28:28 AM : Greetings from Enpass
• 9/24/2024, 9:28:29 AM : Message parsed successfully
• 9/24/2024, 9:28:29 AM : Greetings from Enpass
• 9/24/2024, 9:28:30 AM : Message parsed successfully
• 9/24/2024, 9:28:30 AM : Greetings from Enpass
• 9/24/2024, 9:28:31 AM : Message parsed successfully
•  

[Tarun Singh Rawat]

I've reported this issue to the technical team. They are currently investigating it, and I will reach out to you with updates as soon as I receive them.
#SI-4039

[Mikey2233]

On 9/27/2024 at 12:26 AM, Tarun Singh Rawat said:

I've reported this issue to the technical team. They are currently investigating it, and I will reach out to you with updates as soon as I receive them.
#SI-4039

Thanks; it's frustrating as I experience it daily.

[Tarun Singh Rawat]

Could you please follow these steps:

1. Try setting a keyboard shortcut for unlocking Enpass. This should show up in the inline menu, but please ensure it doesn’t conflict with any shortcuts already assigned to the browser.

2. Revoke the extension's connection and then set up a new connection. Afterward, please restart your browser.

If the issue persists, please provide the following details:

- What version of the extension are you currently using?

- Are you experiencing the same issue in other browsers, such as Chrome or Firefox?

[Mikey2233]

I had completed these steps late last week. I ended up changing the keyboard shortcut to COMMAD-SHIFT-M. I also revoked the connection to Edge in the Enpass app and then revalidated it. It seemed like it worked for a few days, but the problem is intermittent, and sometimes, when I've been in a hurry, I just closed the Enpass app and reopened it without thinking.

I also use Firefox on this computer and haven't noticed a problem there. It seems to be limited to Edge.

Edge version: Version 130.0.2849.46 (Official build) (arm64)

 

Enpass Password Manager

Size: 22.8 MSize22.8 MB

Version: 6 . 1 1 . 0

Version6.11.0

 

 

[Carolina]

deleted by owner

Edited November 4 by Carolina
update info

[Tarun Singh Rawat]

We have released a new version of the browser extension for Microsoft Edge to address the issue. Please install the latest version from here and share your feedback with us.