Jump to content
Enpass Discussion Forum

Recommended Posts

Posted

In my phone I have accessibilty for enpass set to "ON" but in the enpass settings it's disabled. When I enable it, i get sent to the accessibility settings to turn it on but it's already on. If I turn it of, it switches right back on again and when I go back to settings, it's still disabled in enpass settings. So no matter what I try I can not get enpass to autofill on android. This happened after I updated my pixel to android 14. It worked fine before this. I have uninstalled and reinstalled enpass to set it up from scratch but the issue remains after every reinstall. This means autofill does not work ever on my android device.

Posted

To help resolve the issue with Enpass autofill on your Android 14 device, please follow these troubleshooting steps and let us know the outcome:

  1. Ensure All Autofill Methods Are Enabled:
    Enpass utilizes three approaches for autofill functionality. Please ensure that all of them are enabled. If they are already enabled, try toggling them off and back on:

    • Android Autofill Framework
    • Android Accessibility
    • Enpass Keyboard

    You can find these settings within your phone's system and Enpass app settings.

  2. Recreate the Affected Item:
    If the issue occurs on a specific webpage or app:

    • Note down the credentials for this webpage/app.(Please delete it immediately after use)
    • Remove the saved item from Enpass.
    • Save the item again in the Enpass app.
    • Test autofill functionality to see if the issue persists.
  3. Reinstall Enpass App:

    • Create a manual backup of your Enpass data or ensure synchronization is enabled for your vault.
    • Uninstall and reinstall the Enpass app.
    • Set it up from scratch and test the autofill feature again.

If the issue remains unresolved, please let us know the specifics of your device model, the affected apps/webpages, and any error messages you encounter

  • 4 months later...

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
×
×
  • Create New...