March 5, 2025Mar 5 Dear sir/madam, Greetings! I have encountered an issue with holding automatic backups. Initially, I was able to maintain the automatic backup without any problems. However, after resetting my admin password for AMG Steel Factory, I reconfigured the automatic backup settings, and it worked well. But after resetting my admin password for the third time and reconfiguring the backup accordingly, it stopped functioning properly. This issue seems to be specific to AMG Steel Factory, as the automatic backup works perfectly fine at other companies. What do you think might be causing this issue? Kind Regards, Yonas Wondu IT Officer, Target Business Consultants Plc Addis Ababa, Ethiopia Lebu Street, Nifas Silk Lafto Sub City, Shoa Shopping Mall 3rd Floor (In front of Varnero Appartments) Tel +251 911 415595, +251 116 636645 Addis Ababa Ethiopia
March 6, 2025Mar 6 Thank you for reaching out, and we’re sorry to hear about the issue with automatic backups. To better understand and assist you, could you please clarify a few details? Is the issue occurring on a specific device (Windows, macOS, Linux, etc.)? Are you using Enpass Personal or Enpass Business? Where are the backups being stored (local drive, network share, cloud storage, etc.)? Are there any permissions or access restrictions unique to AMG Steel Factory's system? Do you receive any specific error messages when the backup fails? Is the backup process partially working (e.g., creating incomplete files), or does it not trigger at all? Aside from resetting the admin password, were there any other system changes (e.g., new security policies, software updates)? Has the backup directory or file path changed? Feel free to share these details with us at support@enpass.io, and we’ll escalate the matter to our product team if necessary. We’re here to help and will work to resolve the issue promptly.
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