Enpass randomly quits. (macOS 15.3.1, Safari 18.3 (20620.2.4.11.5), EnpassExtension 6.11.8 & Enpass 6.11.8 (1860))

[Syd]

This has been occurring for the past year and recent updates haven't improved the situation.

As reported in previous versions Enpass randomly quits and has to be restarted. The app is not "sleeping", it has quit. This becomes apparent when trying to fill a password in Safari and am prompted to start Enpass. Starting Enpass also doesn't connect to the Safari plugin - which is the 2nd bug reported here.

I haven't been able to determine any pattern to the random quitting. Sometimes it occurs in a few hours, other times it's 2-3 days.

Look forward to this being fixed.

[Amandeep Kumar]

We appreciate you reaching out and sharing your experience. We are aware of this issue, as it has been reported by other users as well. Our team is actively investigating the root cause. Since the issue is not consistently reproducible in a specific scenario, resolving it is taking longer than expected.

We understand how frustrating this can be and appreciate your patience while we work on a fix. If you notice any patterns or specific triggers, please let us know, as it could help in our investigation.

[Syd]

22 hours ago, Amandeep Kumar said:

... If you notice any patterns or specific triggers, please let us know, as it could help in our investigation.

Can you advise where the log files are for Enpass or if there's a debug mode I can turn on.

[Amandeep Kumar]

You can enable logs in Enpass by going to Settings > Advanced and checking the box for Enable logs.

[Syd]

where is this setting?

 

[Amandeep Kumar]

This setting is available in the Enpass website version. You can try downloading it from the following link:

Enpass Downloads