Enpass randomly quits. (macOS 15.3.1, Safari 18.3 (20620.2.4.11.5), EnpassExtension 6.11.8 & Enpass 6.11.8 (1860))

[Syd]

This has been occurring for the past year and recent updates haven't improved the situation.

As reported in previous versions Enpass randomly quits and has to be restarted. The app is not "sleeping", it has quit. This becomes apparent when trying to fill a password in Safari and am prompted to start Enpass. Starting Enpass also doesn't connect to the Safari plugin - which is the 2nd bug reported here.

I haven't been able to determine any pattern to the random quitting. Sometimes it occurs in a few hours, other times it's 2-3 days.

Look forward to this being fixed.

[Amandeep Kumar]

We appreciate you reaching out and sharing your experience. We are aware of this issue, as it has been reported by other users as well. Our team is actively investigating the root cause. Since the issue is not consistently reproducible in a specific scenario, resolving it is taking longer than expected.

We understand how frustrating this can be and appreciate your patience while we work on a fix. If you notice any patterns or specific triggers, please let us know, as it could help in our investigation.

[Syd]

22 hours ago, Amandeep Kumar said:

... If you notice any patterns or specific triggers, please let us know, as it could help in our investigation.

Can you advise where the log files are for Enpass or if there's a debug mode I can turn on.

[Amandeep Kumar]

You can enable logs in Enpass by going to Settings > Advanced and checking the box for Enable logs.

[Syd]

where is this setting?

 

[Amandeep Kumar]

This setting is available in the Enpass website version. You can try downloading it from the following link:

Enpass Downloads

[gbt_]

Hello,

I see this topics unanswered, but I still have these issues.

Any news or a magic trick to stop Enpass to randomly quit?

Macbook Pro M1 with Mac OS 15.6.1
Enpass 6.11.14 (2068) (Mac App Store)

 

Edited September 20 by gbt_

[Michael123]

Same here. The issue is really annoying. It's known since years now and still no improvement. Really disappointing.

[Syd]

As the OP - it's been quite stable for the past 3-4 months.

I'm on a 2021 MacBook Pro running the current release of macOS 26

[Amandeep Kumar]

Thanks for reporting this issue. As we investigate further and seek assistance from our Technical team, could you please share the following details to help us troubleshoot more effectively:

• Enpass version and Device OS version

• When exactly does the app crash? (e.g., during installation, while unlocking, while using the app, when editing/adding an item, during sync, or during browser autofill)

• Do you receive the Enpass Crash Reporter notification when it crashes?

Also, please mention this topic link when you send the report to us so we can easily identify your case.

Looking forward to your reply so we can assist you better.

[gbt_]

On 9/22/2025 at 8:59 AM, Amandeep Kumar said:

Thanks for reporting this issue. As we investigate further and seek assistance from our Technical team, could you please share the following details to help us troubleshoot more effectively:

• Enpass version and Device OS version

• When exactly does the app crash? (e.g., during installation, while unlocking, while using the app, when editing/adding an item, during sync, or during browser autofill)

• Do you receive the Enpass Crash Reporter notification when it crashes?

Also, please mention this topic link when you send the report to us so we can easily identify your case.

Looking forward to your reply so we can assist you better.

 

I work in full screen mode, I don't know when the app "crashes" or just "quit" because I don't have any message saying the application is not running anymore. I detect it when I want to use to fill login forms on my browser.

Macbook Pro M1 with Mac OS 15.6.1
Enpass 6.11.14 (2068) (Mac App Store)

[Tarun Singh Rawat]

Please retrieve and share the crash report from your Mac by following these steps:

1. Open the Console app (Cmd + Space → type "Console").
2. Go to the Crash Reports section.
3. Locate any crash entry related to Enpass, then right-click and select "Reveal in Finder."
4. This will open the folder and Find the relevant .ips file.

Once located, please share the file with support@enpass.io, along with this discussion forum link.

[gbt_]

I don't have any crash report for Enpass. I don't see the Mac Os floating window we usually get when an application crashes.

Enpass just disapears.

[Amandeep Kumar]

@gbt_ Could you please raise a request by emailing support@enpass.io?
We’ll need to perform some additional troubleshooting to resolve this issue.