"There was an error while updating the item."

[maik_is_here]

Hello team,

This has been happening for the past at least three months on two of my Macs that sync to a WebDAV location. I noticed this a while back when NPaaS app was just in the background and running for a few hours, and then I would try to update it, it would give me this error. Then when I completely quit the app and open it again, it will allow me to make whatever change I try to do.

As mentioned this happens on two Macs. Is this a known bug or issue? I've even tried to sync locally, and I have switched both of my Macs from WebDAV to working with the local file, but the same issue happens, so it's not WebDAV-related.

Is there any log that I can share? 

I am running latest version 6.11.9 (1915).

Best, Maik

[maik_is_here]

Hi, look forward to an update, please.

@Amandeep Kumar

Is there any log file that I could provide to help troubleshoot this? Thank you!

Edited April 10 by maik_is_here

[Amandeep Kumar]

Thank you for reaching out and providing detailed information.

To diagnose and resolve the issue you're experiencing, please try the following steps:

1. Ensure Latest Version: You're already on version 6.11.9 (1915), which is great. Please confirm the same version is installed on both Macs.

2. Manual Sync Check: Even if you're now using local file sync, please try manually syncing the vault once to ensure it's up to date and there are no hidden conflicts.

3. Restarting the App: As you've noted that restarting Enpass temporarily resolves the issue, this could be a session-related glitch. We are currently investigating reports of similar behavior.

4. Reinstall the App: If the problem persists, consider reinstalling Enpass after taking a backup of your vault (via File > Backup). A clean install sometimes resolves long-standing issues.

5. System Logs: Yes, we’d be happy to analyze the logs. Please go to Enpass > Help > Logs, and send us the log file from both Macs where the issue occurs.

To assist further, could you please also confirm:

• The macOS version running on both devices.

• If there were any recent changes to your system, Enpass settings, or security software.

• A screenshot of the error message when it appears.

Kindly share these details with us at support@enpass.io so we can investigate further and provide targeted assistance.

[maik_is_here]

Hi, thank you, but there is no log available in the Help menu. I looked for it before, and I would have already sent it. Where can I find it ?

[Amandeep Kumar]

The logging option is available in the Enpass website version (downloaded directly from enpass.io), not the Store version. To enable logs:

1. Open Enpass.

2. Go to Settings > Advanced.

3. Enable the Logs option.

Once enabled, reproduce the issue and then send us the log fill, it will help us investigate further.

Let me know if you need help finding the correct version or settings!

[maik_is_here]

I just had the same issue again.  I couldn't attach logs it as the spam filter kicked in....where can I upload the logs?

Edit: was able to save the logs here. this is what I got after I had the same error again multiple times. 

 

Info: 1745467359 [Enpass Browser Extension Validator] 1745467359 Output: tcp4       0      0  127.0.0.1.10392        127.0.0.1.49401        ESTABLISHED         1166            0  407808  146988  67753      0 00102 00000104 0000000000955ce5 00000080 01000900      1      0 000000
tcp4       0      0  127.0.0.1.49401        127.0.0.1.10392        ESTABLISHED            0          557  408300  146988  11533      0 00102 00000008 0000000000955ce4 00000080 04000900      1      0 000000

Info: 1745467379 [Enpass Browser Extension Validator] 1745467379 Output: tcp4       0      0  127.0.0.1.10392        127.0.0.1.49432        ESTABLISHED         1166            0  407808  146988  67753      0 00102 00000104 00000000009562c4 00000080 01000900      1      0 000000
tcp4       0      0  127.0.0.1.49432        127.0.0.1.10392        ESTABLISHED            0          557  408300  146988  11533      0 00102 00000008 00000000009562c3 00000080 04000900      1      0 000000

Info: 1745467389 [Enpass Browser Extension Validator] 1745467389 Output: tcp4       0      0  127.0.0.1.10392        127.0.0.1.49460        ESTABLISHED         1166            0  407808  146988  67753      0 00102 00000104 0000000000956436 00000080 01000900      1      0 000000
tcp4       0      0  127.0.0.1.49460        127.0.0.1.10392        ESTABLISHED            0          557  408300  146988  11533      0 00102 00000008 0000000000956435 00000080 04000900      1      0 000000

Info: 1745467419 [Enpass Browser Extension Validator] 1745467419 Output: tcp4       0      0  127.0.0.1.10392        127.0.0.1.49611        ESTABLISHED         1166            0  407808  146988  67753      0 00102 00000104 0000000000956cd4 00000080 01000900      1      0 000000
tcp4       0      0  127.0.0.1.49611        127.0.0.1.10392        ESTABLISHED            0          557  408300  146988  11533      0 00102 00000008 0000000000956cd3 00000080 04000900      1      0 000000

Info: 1745467450 [Enpass Browser Extension Validator] 1745467450 Output: tcp4       0      0  127.0.0.1.10392        127.0.0.1.49689        ESTABLISHED         1166            0  407808  146988  67753      0 00102 00000104 00000000009574b7 00000080 01000900      1      0 000000
tcp4       0      0  127.0.0.1.49689        127.0.0.1.10392        ESTABLISHED            0          557  408300  146988  11533      0 00102 00000008 00000000009574b6 00000080 04000900      1      0 000000

Info: 1745467451 [Enpass Browser Extension Validator] 1745467451 Output: tcp4       0      0  127.0.0.1.10392        127.0.0.1.49694        ESTABLISHED         1166            0  407808  146988  67753      0 00102 00000104 00000000009574ca 00000080 01000900      1      0 000000
tcp4       0      0  127.0.0.1.49694        127.0.0.1.10392        ESTABLISHED            0          557  408300  146988  11533      0 00102 00000008 00000000009574c9 00000080 04000900      1      0 000000

Info: 1745467489 [Enpass Browser Extension Validator] 1745467489 Output: tcp4       0      0  127.0.0.1.10392        127.0.0.1.49883        ESTABLISHED         1166            0  407808  146988  67753      0 00102 00000104 000000000095810b 00000080 01000900      1      0 000000
tcp4       0      0  127.0.0.1.49883        127.0.0.1.10392        ESTABLISHED            0          557  408300  146988  11533      0 00102 00000008 000000000095810a 00000080 04000900      1      0 000000

Edited April 24 by maik_is_here

[Tarun Singh Rawat]

We are looking into the issue with the technical team and will follow up with an update soon.

#SI-4346

[Tarun Singh Rawat]

To help us investigate the issue, please provide the following details:

1. Please confirm whether you have write access to the location where your Enpass data is stored.
   To check this, go to Enpass > Advanced Settings, find the data location, navigate to that folder using your file manager, and try creating a new folder. Let us know whether you're able to do so successfully.

2. Are you encountering this issue with multiple items, or is it limited to a specific item?

[maik_is_here]

Hi Team,

Yes, I am using just a local folder: /Users/maik/Documents/Enpass/

I can read/write no issue. As mentioned Enpass can write changes for a while after I restart it. But it always gives me that error if I get back to it after a few hours. Have not yet figured out after how much time the error occurs...

[Amandeep Kumar]

Thank you for sharing the requested information. This will surely be helpful for our backend team in further investigation. Please allow us some time to get back to you with more findings or solutions.

[Tarun Singh Rawat]

Please create a new folder and attempt to sync the vault using this newly created folder. Afterward, please verify if the issue persists.

[maik_is_here]

 

Hi. I still encounter the same issue even after I now store the database in the plain document directory. Please help. I frequently lose time and information this way as I only realize once I entered a whole host of information that I cannot save and have to restart the app. The app works, however for me, for an unknown number of hours. 

[Tarun Singh Rawat]

We're currently reviewing the issue with the technical team and will share an update soon.

[Tarun Singh Rawat]

To assist you more effectively, please provide the following information:

1. Have you imported data from any other password manager?

2. Are you encountering this issue with a specific item or with all items?

3. If the issue is related to a particular item, kindly create a duplicate of that item, make some changes for security purposes, and share the updated item with us along with the PSK.

[maik_is_here]

Hi, no, have not imported from any other tool.

And the issue happens with any item, as far as I can tell. The differentiator is how long the app was open. As mentioend, I encounter the error with an item, quit the app, restart the app, then I can maintain and save. But then some hours later, it won't work again. So it does not seem to matter, which item i choose and I am not sure how much help it would be to share..

[Tarun Singh Rawat]

Apologies for the inconvenience. Our technical team is working on the issue and will get back to you with more information.

[maik_is_here]

Hi, ok, understood.