Enpass not responding when Onedrive connection not available

[matt73]

Hi Team,

I'm using the Windows desktop app v 6.11.10 (1953) on some of my rigs (I started to do this when months ago the Windows Store stopped working properly some days, but desktop app did), and Microsoft Store app v 6.1110.1948 on other computers.

Since two last versions of Enpass apps (both the Windows desktop app or Microsoft store app) Enpass freezes for 2-3 minutes. During these freezing, if you try to interact, it shows "App not responding" Windows warning asking if you want to wait or close the app. I assume the freezing is related to internet connection not being available to contact Onedrive, for example due to a captive portal expiration. I've not observed this behavior in other situations.

The problem appears to be related to an in-app increase to the waiting time for the response from cloud vault. Before these two last versions this issue never happened to me, I never noticed that I was out of internet connection, and the app ran seamless, without any freeze or temporal hangs, for me whether I was online or offline and had access to my Onedrive vault or not.

Could you, please, tell me if these freezes could be due to changes in app design or if this seems to be a problem of my particular installation/equipment? If its the former, could you take a look at the wait times, and try to get the app to run smoothly without internet access? If it's the second case, do you think uninstalling and reinstalling the apps on my computers can solve the problem?

Regards from Spain (excuse my English!)

[Tarun Singh Rawat]

Please try the following troubleshooting steps:

1. Disconnect and reconnect your cloud sync in the Enpass settings.

2. If the issue persists, take a manual backup of your latest Enpass data and make sure you remember your master password. Afterward, uninstall and reinstall Enpass.

If the problem continues, kindly confirm the OS version of your devices.

[matt73]

My apologizes for delayed feedback.

First troubleshoot step fixed the problem. Thank you!

Regards.