Windows Hello unlock works on one account, doesn't work on another on the same laptop

[aa11]

I have 2 user accounts on a Lenovo Ideapad laptop. Both accounts are admins, both can login to Windows with Windows Hello (PIN, Face, Fingerprint). Both accounts have the Windows Store version of Enpass installed.

The issue is that one account can unlock Enpass with Biometrics or Hello PIN at any time, including after reboot. The second account always has to provide the full Master Password every time Enpass is closed. Below are Quick Unlock sections for both accounts in Enpass.

 

[Amandeep Kumar]

Please ensure that the Enpass Store version is installed on both user accounts on your Lenovo Ideapad.

If both accounts are indeed using the Microsoft Store version, and the issue still persists, please let us know we'll be happy to look into it further.

[aa11]

Yes, it's the Store version in both accounts. I tried uninstalling and reinstalling it in the affected account, no difference.

[Tarun Singh Rawat]

Could you please confirm whether your device is using an AMD or Intel processor? Additionally, could you also confirm the TPM version on your device?

[aa11]

CPU: Intel Core i5-7200U

TPM: Intel (INTC) 2.0 (11.6.25.1229)

[Renn]

1. Enable Windows Hello on app

2. Prompted for unlock on browser

3. Browser opens a new tab saying "trying to connect to Enpass"

4. Enpass window opened with Windows Hello disabled, asking for password

 

This is BS, this thing is getting to a unusable state. I'm on Qualcomm processor.

Edited May 31, 2025 by Renn