LotsOfPAsswords Posted June 14 Report Posted June 14 I've only been using Enpass for a couple of weeks and all has seemed fine ... till today I just logged on and discovered all the Credit Card, Note, Travel and Bank account data has vanished !! I have a backup so I should be able to recover BUT how can this happen ?? Version is 6.11.11 (1973)
LotsOfPAsswords Posted June 14 Author Report Posted June 14 I've just restored the Enpass folder from a backup last night and everything is back How could data (some of it) disappear overnight ??? The PC was shut down till this morning. How could SOME Enpass data, but NOT all Enpass data disappear ?? Or at least, not be visible ...
LotsOfPAsswords Posted June 15 Author Report Posted June 15 (edited) It's just occurred to me that if there was something in the Search field, it would look like data was missing. However, I don't believe I had been searching for something ... but maybe, somehow, something was sitting in the search field ... If no-one else has seen any missing data, then I suspect that something in the search field was the cause ... When logging onto Enpass, the cursor defaults to sitting in the Search field. Therefore, if I hadn't noticed that, (and I hadn't realised this was the default starting position) I would only have to touch any key and the list would be limited. So, something for new users like myself to bear in mind ! Edited June 15 by LotsOfPAsswords
Tarun Singh Rawat Posted June 19 Report Posted June 19 We're glad to hear the issue is resolved! We noticed differences in the item count across categories in your screenshots, possibly due to accessing different vaults. Please check if you’re using multiple vaults and select "All Vaults" to view everything. Let us know if the issue comes up again.
LotsOfPAsswords Posted June 19 Author Report Posted June 19 In fact, I now see that when I log onto Enpass, it still contains data in the Search field ... that probably explains the "missing data". I'm not sure this is a good idea ...
LotsOfPAsswords Posted June 20 Author Report Posted June 20 On 6/19/2025 at 1:55 PM, Tarun Singh Rawat said: We're glad to hear the issue is resolved! We noticed differences in the item count across categories in your screenshots, possibly due to accessing different vaults. Please check if you’re using multiple vaults and select "All Vaults" to view everything. Let us know if the issue comes up again. I only have 1 vault, so I do simply think the search field still contained data from my previous visit. Leaving data in that field might not be a good idea, but at least I now know to check it 1
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