"Open Automatically at System Startup" does not work

[eliu01]

Possibly after installing Windows Update KB5060842, Enpass stopped loading during startup.  The checkbox to enable "Open Automatically at System Startup" does not stay checked between restarts.  In Task Manager -> Startup apps, Enpass shows "disabled" by default.  It can be changed to "enabled" there, but it won't stay enabled between restarts.  When checking the properties of the Enpass startup process here, the following error message appears:

"Windows cannot find 'EnpassStartup/EnpassStartup.exe.'  Make sure you typed the name correctly, and try again."

For now, I have a shortcut to the Enpass executable in the startup folder, but this is not an ideal solution as it prompts to unlock Enpass during startup instead of just loading minimized like the "Open Automatically..." option does.  

I have uninstalled and reinstalled Enpass from the WIndows Store with no change in behavior.  This happened once before a few months ago but the issue somehow resolved itself after a few days.  

Any guidance is appreciated.  Thank you.

[Amandeep Kumar]

It seems the problem might be related to the recent Windows Update (KB5060842), which could be interfering with the Enpass startup service. The error regarding 'EnpassStartup/EnpassStartup.exe' suggests that the startup entry may be broken or incorrectly registered.

Please try the following steps:

1. Remove any broken startup entries:

• Open Task Manager and go to the Startup tab.

• If Enpass is listed with a missing path or error, right-click it and select Disable.

2. Manually reset the startup option in Enpass:

• Open Enpass.

• Go to Settings > General.

• Uncheck "Open Automatically at System Startup", then close Enpass completely.

• Reopen Enpass, check the option again, and then restart your system to see if the setting is retained.

If the issue persists, please share the following so we can assist you better:

• Your current Enpass version

• Your Windows build number

• Whether you're using Enpass from the Microsoft Store or the desktop version

We’re happy to help further.

[eliu01]

Hello!  Thanks for the reply.  I've already tried your suggested steps with no change in behavior.  ☹️

Enpass version 6.11.12 (1994), installed from the Microsoft Store.

Windows 11  info:

Edition	Windows 11 Pro
Version	24H2
Installed on	‎Wed, ‎1/‎29/‎2025
OS build	26100.4351
Experience	Windows Feature Experience Pack 1000.26100.107.0

Thank you!

[Amandeep Kumar]

Thank you for sharing the requested information. This will surely be helpful for our backend team in further investigation. Please allow us some time to get back to you with more findings or solutions.
#SI-4413

[Tarun Singh Rawat]

To help resolve the issue, please follow the steps below and let us know if the problem still persists:

1. Open Enpass and enable the "Open Automatically at System Startup" option in the app settings.

2. Go to Startup Apps in your Windows settings.  
   

3. In the list of startup apps, locate Enpass and click the “>” (More Settings) icon next to it.
   

4. Check the Startup behavior setting.
   

5. Make sure the value is set to "Always".

If you've completed these steps and are still experiencing the issue, please let us know so we can assist you further.

[eliu01]

I cannot find the "Startup Apps" setting in my build of Windows 11.  Please provide steps for locating this setting.  Thank you.

[Tarun Singh Rawat]

To access the Startup Apps settings on your Windows 11 device, please type Startup into the search bar next to the Start menu. From the results, select Startup Apps to view and manage the applications that launch at startup.

[eliu01]

That search result is not available in my build of Windows 11.  Please advise.  Thank you.

[Tarun Singh Rawat]

Please follow the below steps:

1. Press Windows + i to open Settings.
2. Go to Apps > Startup.
3. In the list of apps, find Enpass.
4. Toggle the switch on to allow Enpass to start automatically when Windows boots.
5. Click the “>” (More Options) icon next to Enpass.
6. Check Background app permissions and ensure it’s set to "Always" if the option is available
   
   

 

[eliu01]

Thank you.  There is no "Startup" option under "Apps" in my build of Windows 11.  However, I was able to find the "Background app permissions" setting in Apps -> Installed apps -> Enpass -> Advanced options."  Unfortunately, changing the setting to "Always" does not change the startup behavior.

 

[Amandeep Kumar]

@eliu01 Since this issue may require deeper troubleshooting, please raise a support request by emailing us at support@enpass.io. We will assist you further and guide you through the necessary steps.