Hello, I wanted to move my Dropbox vault back to iCloud. I wanted to connect the vault to iCloud in the iPhone app. Apparently, I've done that before because there's already data there. However, I don't know the password for this vault anymore. I'd like to delete it, but I can't access it. How can I delete this vault in iCloud and create a new one?

To delete the existing iCloud vault and start fresh, you can follow the steps outlined in the guide below to reset Enpass and remove the current data:

Resetting Enpass to erase data or start over from scratch

Once reset, you'll be able to set up a new vault and sync it to iCloud without being prompted for the old password.

Thank you 

26 minutes ago, Amandeep Kumar said:

To delete the existing iCloud vault and start fresh, you can follow the steps outlined in the guide below to reset Enpass and remove the current data:

Resetting Enpass to erase data or start over from scratch

Once reset, you'll be able to set up a new vault and sync it to iCloud without being prompted for the old password.

 

there is no Help Button coming up ? 

 

iCloud:

There is no direct way to delete Enpass data from iCloud.

Instead, when you try to set up a new Enpass vault using iCloud:

1. Enpass will ask for the Master Password of your existing database on iCloud.
2. Enter an incorrect Master Password three times.
3. When the Help button appears, select the option to overwrite data on iCloud with a new database.

Since the Help button is not appearing as expected, this issue may require deeper troubleshooting. To assist you further and guide you through the necessary steps, we kindly request you to raise a support request by emailing us at support@enpass.io. Our team will look into it and provide you with the best possible solution.