Passkey does not work as expected

[Morkafur]

To test enpass (latest version), I created a passkey on Google.com. While I was connected to Google, the passkey seemed to work OK.

But, when I closed the browser (Brave) and then relaunched it and tried to log into Google, Google had no idea about the passkey saved there.

Thus, I was forced to enter a user name, password, and backup code.

I tried this multiple times and always had the same issue.

Below is a screenshot I got several times:

 

I clicked "Use another device" and was prompted to save it to enpass. Yet, Google never came back (per enpass tutorial) to say a passkey was created, so this step also failed.

With my current password manager, I have never had this issue.

This is Mac only, I haven't gotten past these initial issues to move to iOS testing.

Thanks for any suggestions,

Edited July 31, 2025 by Morkafur
More information

[Amandeep Kumar]

Thank you for reaching out and sharing your experience.

To ensure passkeys are set up correctly in Enpass, please follow the steps outlined in our official guide here: Passkeys Setup

If you continue to experience issues such as Google not recognizing the saved passkey please let me know. I’ll be happy to assist you further and help troubleshoot the behavior.

[Morkafur]

Yes, I used your site to set up passkeys before my posting but Passkeys really do not work as described. I tried to leave you a detailed description of what happens in Google above in my initial posting.

I'm currently using the "free" version of enpass to get used to it (I really like the overall privacy aspects of it) so maybe I need to buy some version for Passkeys to work?

Please advise.

Edited August 1, 2025 by Morkafur

[Amandeep Kumar]

Thank you for your feedback.

Just to clarify, Passkey functionality is available in the free version of Enpass as well.

If you're running into any issues with using Passkeys, especially on specific websites like Google, we’d be glad to help. Please share the exact steps you followed by emailing us at support@enpass.io, so we can assist you more effectively.

[MrElectrifyer]

I'm having similar issue on Binance.com; as further detailed here on Reddit, it bypasses the Enpass extension and goes straight to prompting for Passkey registration via the OS:

[Morkafur]

I wish I could help you but I had so many issues trying to get EnPass to work like I wanted I quickly gave up on it.

Hope you resolve your issues soon.

[Amandeep Kumar]

The issue where some websites trigger the Windows OS Passkey prompt directly, bypassing browser extensions, has been shared with our technical team to investigate improvements to Enpass’ Passkey integration. Thanks for the debugging and details shared. We’ll follow up with updates or if further information is needed.
#SI-4521

 

[Artemy Tregubenko]

I experience the same issue and would like to get notified too. It looks like the only way to subscribe to notifications on this topic is to leave a comment, so I’m doing this.

[Amandeep Kumar]

Thanks for letting us know you’re experiencing the same issue, and for subscribing to the thread.

We’ve already shared this behavior with our technical team to improve how Enpass integrates with Passkeys on sites that don’t behave as expected. I’ve added your report to the existing internal ticket so your case is included in the investigation.

In the meantime, if you’re able to share a few details (browser, OS, website(s) where this happens, and what exactly you see on screen), please feel free to post them here or email us at support@enpass.io referencing this thread. That kind of information is very helpful for reproducing and fixing the issue.