MAC to iPhone Wi-Fi sync not working

[KOTB]

 

I’m able to sync using Wi-Fi between my iPhone and MacBook, but after a short while and then it stops!? I contacted support before, and they asked me to install the Discovery App to confirm that Wi-Fi sync is available, and it is (see details below). I sync at home so on the same Mac/iPhone network, no firewall, VPN..etc

I’ve also attached iPhone/MAC screenshots to this post for reference.

Thank You

 

5cd33998-1807-463f-a2f3-720f2ec13cc7._enpasswifisync._tcp.local.

MBP-local.local:53042

192.168.4.125:53042

fe80::1c74:b3bb:3f5b:ac26%en0:53042

machine_name = MBP

pinned_cert_hash = df2KccqdTvEClKcuMKWriqsNabwOoSwYpLvMmalrsC4=

pinned_cert_hash_base32 = OX6YU4OKTVHPCAUUU4XDBJNLRKVQ22N4B2QSYGFEXPGJTKLLWAXA====

 

 

Edited September 5, 2025 by KOTB

[KOTB]

I opened ticket number ECS-59044 a couple of months ago. Support reached out and asked for some data, and then I never heard back. I’m still experiencing the same issue, and the only temporary fix is to uninstall and reinstall the iPhone app. After a few days, the issue happens again.

[Amandeep Kumar]

@KOTB Thank you for following up.

We’ve reviewed the details of ticket ECS-59044, and I can confirm that this issue is already with our development team. They are actively working on a permanent fix. We did share a workaround earlier, but since it only helped temporarily in your case, the team is focusing on addressing the root cause.

We truly appreciate your patience, and we will update you as soon as we have further progress or a fixed build available.

[KOTB]

On 11/24/2025 at 7:36 AM, Amandeep Kumar said:

@KOTB Thank you for following up.

We’ve reviewed the details of ticket ECS-59044, and I can confirm that this issue is already with our development team. They are actively working on a permanent fix. We did share a workaround earlier, but since it only helped temporarily in your case, the team is focusing on addressing the root cause.

We truly appreciate your patience, and we will update you as soon as we have further progress or a fixed build available.

"We did share a workaround earlier!?"

The last time this worked was in June and we are in Dec now.

[Tarun Singh Rawat]

We apologize for the delay. The technical team is still investigating the issue, and we will get back to you as soon as we have an update.

#SI-4472