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Posted

I'm being prompted to enter a 6 digit code that is supposed to be sent to my email address. I've tried resending the code a few times, but I don't receive an email.
So, I'm locked out of my own account.

I've checked and rechecked my junk folder. Nothing from Enpass.

This isn't good enough when a user can't access their passwords.

Posted

Sometimes, certain email providers apply filters that may result in OTP (one-time passcode) messages being delayed or blocked. Please make sure to:

  • Double-check your Spam/Junk/Promotions folders.

  • Wait a few minutes in case of delayed delivery.

  • If possible, try adding no-reply@enpass.io to your email safe sender/whitelist list.

For more details, you can also refer to our FAQ here:Β https://support.enpass.io/app/setup/kb/what_to_do_if_you_have_not_received_your_enpass_activation_code.htm

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