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Jakub

Unable to restore database on Chromebook

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Hi,

I just bough Acer Chromebook 14 and installed Enpass app from Play Store, which I'm already using on my phone and desktop.

I'm unable to restore my password wallet from backup, tried Dropbox, Google Driver, even a backup file on USB drive.

It says "invalid password" for cloud storages, and "invalid file" for local file backup.

Using ChromeOS 68 (dev branch)

Any help?

Edited by Jakub

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Hi @Jakub 

Sorry to hear about the trouble you are going through. Please make sure that you are entering the correct password by checking caps lock too. Also please type your master password in notepad and copy/paste it into the password field and check if it works.

If the problem still persists, please share some info so that we can help you better:

  • On which all device (along with OS version) are you using Enpass?
  • Which Enpass version are you using on each device?

Thanks for your co-operation.

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Yap, I found the password get accepted white it is pasted from some other application. So problem happens only when I type password directly into Enpass app box.

Device info:

Acer Chromebook 14 (https://www.acer.com/ac/en/US/content/model/NX.GC2AA.007)
ChromeOS 66 (with default android 7.1 bundled)
Enpass 5.6.8 for Android

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