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Unable to upgrade to pro version

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Hi. I have Enpass on my IOS device with the pro version.
My wife (with a different apple account) has a new iPhone, and we have the family sharing activated.
I know that the in app purchase are not "shared". So we wanted to upgrade on her version. But we keep getting the really useful error saying it failed and that we have to contact the iTunes support.

So, we tried to disable the family sharing, remove the app, and reinstall and .... still the same error when trying to upgrade. 

What can we do ?


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Hi @Vince 

Thanks for writing in.

I would like to share that the family sharing in apps on the Apple App store works only for the paid apps and not for in-app purchase in any app. Enpass is already a free app with an In-App purchase and according to the Apple's guidelines for Family sharing, In-App Purchases for any app can't be shared via family sharing. 


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