Vallaria Posted October 21, 2018 Report Share Posted October 21, 2018 For several days/weeks (I don’t know since when) the extension does not work with Firefox nor with Safari. When pressing the Enpass icon in the toolbar nothing happens, i.e. no error message, no password request. MacOS: High Sierra 10.13.6 Firefox version: Quantum 62.0.3 Safari: Version 12.0 Enpass: 5.6.11 Enpass Password Manager extension for Firefox: 5.5.2 I deleted the Extension, installed it again from the Enpass homepage, restarted firefox nothing works. In Enpass itself the browser extension is activated. On an iMac with OS Mojave everything works fine. Link to comment Share on other sites More sharing options...
Anshu kumar Posted October 22, 2018 Report Share Posted October 22, 2018 Hey @Vallaria Sorry for the trouble you are going through. I will really appreciate if you can perform following troubleshooting steps and share the output via support@enpass.io Verify from the 'Activity Monitor' if an executable with the name 'Enpass Helper' is running. If yes, please run this command in the terminal and share the results: lsof -i:10391 Where 10391 is the port number and if there is no output (blank), please try with other port numbers between 10391 to 10395. Thanks for your co-operation. Link to comment Share on other sites More sharing options...
Vallaria Posted October 23, 2018 Author Report Share Posted October 23, 2018 Thank you, Anshu. The new installation has helped. Everything works fine now. 1 Link to comment Share on other sites More sharing options...
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