After update, it does not work only blank

[jmlee0404]

after update to 6.0 version, nothing works. I deleted old version and re-install new version, but it is useless

[jmlee0404]

after update to 6.0 version, nothing works. I deleted old version and re-install new version, but it is useless

[Deyvison Rocha]

Same problem with me.

[PelatiG]

Same Problem! 

[Sunil Kumar]

Hi @jmlee0404,

Sorry for the inconvenience. Is it happening consistently? Have tried restarting the App?

Thanks!

[Deyvison Rocha]

Follow these steps: https://discussion.enpass.io/index.php?/topic/5208-how-to-migrate-data-from-56-to-60/

[rtls]

hi jmlee0404,

one of my computers has the same problem and I have tried several things to solve the problem, perhaps bringing us closer to the solution.

First, I tried to delete all data from the old Enpass version and re-install Enpass. After that, I created a new user on Windows which I reinstalled and started Enpass, no solution. Ending antivirus (ESET) did not help either.

My two PCs have both Windows 10 with the same update status and almost the same programs installed.

Since I can't find any logs and the reinstall of Windows would be too much work, I hope someone else can help us

Greetings

[jmlee0404]

@Sunil Kumar it happens all the time after re-install. 5.6 version works perfectly well but this version does not work on my laptop.

[jmlee0404]

@Deyvison Rocha sorry but your method does not work because as soon as I open 6.0 version the screen comes to nothing but blank and any click or movement does not work. 

[Vinod Kumar]

Hi all,

Sorry for inconvenience. We need a bit of your help here. Is Enpass going to not responding state after some time? Is anyone using non-store version? If you are using non-store version (downloaded from website), please follow these steps and share the results.

1. Quit Enpass.
2. Open regedit from startup menu search.
3. Go to "Computer\HKEY_CURRENT_USER\Software\Sinew Software Systems Pvt Ltd\Enpass\Browser\"
4. Set value of enableBrowserExtension to false.
5. Start Enpass.

Thanks.

[jmlee0404]

@Vinod Kumar Hi, i recorded my computer screen showing how it does not work. Where can I send it? give me email, or some other route thanks. 

[ArminB]

I use Windows 10 with Parallels 13/iMac. After Windows has been put into standby, enpass cannot be started anymore (an empty window appears with the title enpass). Enpass must be quit in the task manager and then restarted. Re-installation did not work. 

[Vinod Kumar]

@jmlee0404You can upload it on your cloud and share a public link with me via PM.

[jmlee0404]

@Vinod Kumar I have sent you a message with link. Also, @ArminB's problem is exactly same as me

[ClearBlue]

Same issue with my Windows PC. Also tried uninstall everything & delete App Folders and cleaned the registry.

@Vinod Kumar changing value for the registry entry also does not work. 

 

How can I help you with troubleshooting ?

Edited December 30, 2018 by ClearBlue

[Roger]

Does anyone see this on a English version of Windows?

I have seem many issues/bug diretcly related to the language in Windows. That´s why i never use a Swedish version of Windows today, i stick with the English version.

[mattstu]

I have the same problem. New fresh windows 10 install on new laptop. Install  enpass from MS store. Use backup file from desktop to transfer data. Now it's just blank.

Uninstall. Reinstall Desktop enpass win32 version. Still blank. Unistall. reboot. run cc cleaner. reinstall. still blank.

OK. Uninstall again. Delete every folder with Sinew or Enpass.  Use Regedit to delete every Sinew or Enpass entry.

Reboot. Reinstall Desktop win32 version. Still blank.

Try directly opening .backup file = still blank

Try directly opening walletx file = still blank

 

Edited December 30, 2018 by mattstu

[Vinod Kumar]

Hi all,

Please let me know which antivirus software is installed in your PC(if any).

Thanks.

[ClearBlue]

1 hour ago, Vinod Kumar said:

Hi all,

Please let me know which antivirus software is installed in your PC(if any).

Thanks.

Windows Defender 

[ArminB]

Windows Defender and Malwarebytes

[ArminB]

enpass works if it has been stopped in taskmanager and restarted.

 

[TimmZ]

Enpass 6 starts up with an empty/blank white window. Nothing seems to work in an attempt to fix it. Ending the process, changing (deleting) the registry entry listed above, reinstalling. Nothing. 

 

Windows 10 x64 Professional
Windows Defender (built-in) AV only.

[Roger]

8 minutes ago, TimmZ said:

Enpass 6 starts up with an empty/blank white window. Nothing seems to work in an attempt to fix it. Ending the process, changing (deleting) the registry entry listed above, reinstalling. Nothing.

What happens if you update your graphic card driver? I have seen similar issues with Adobe software this fall and it almost always boiled down to old graphic drivers. Updating them fixed the issues. Hopefully it will do the trick with Enpass as well.

Intel: https://downloadcenter.intel.com/product/80939/Graphics-Drivers
Nvidia: https://www.nvidia.com/Download/index.aspx
AMD: https://www.amd.com/en/support

[sixstringseraph]

I am having the same issue. Blank window appears. Have tried waiting for it for an hour, restarting, reinstalling, cleaning registry entry, installing store version. none work. Have restored my 5.6 installation which works fine, but cannot get the old chrome extension to work, which makes Enpass close to useless for me.

[Hemant Kumar]

Hi guys

This is the issue related to the Graphics card driver, also as mentioned by @Roger . You can fix it by using the steps mentioned here https://www.enpass.io/support/enpass-starts-with-blank-white-screen-on-windows-how-can-i-fix-it/