Tina Posted December 29, 2018 Report Posted December 29, 2018 Hi, foremost I would like to thank you for all of the efforts you put into Enpass-6.0. Like with every huge software update there are minor issues that slipped through quality assurance. One of them I like to report with this post: What should happen? When I open Enpass 6.0 on my IPhone 7 and send it to background via the Home-Button and open it again the Touch-ID verification should appear. What happened instead? Touch-ID verification does not appear. It asks for Master-Password Tested on: IOS 12.1.2 IPhone 7 Enpass 6.0.0 (build number 196) 100% reproducible
Sunil Kumar Posted December 29, 2018 Report Posted December 29, 2018 4 hours ago, Tina said: Hi, foremost I would like to thank you for all of the efforts you put into Enpass-6.0. Like with every huge software update there are minor issues that slipped through quality assurance. One of them I like to report with this post: What should happen? When I open Enpass 6.0 on my IPhone 7 and send it to background via the Home-Button and open it again the Touch-ID verification should appear. What happened instead? Touch-ID verification does not appear. It asks for Master-Password. Tested on: IOS 12.1.2 IPhone 7 Enpass 6.0.0 (build number 196) 100% reproducible 2 Hi @Tina Are you able to see Touch-ID icon in the upper right corner on login screen? If not please do reset Touch-ID in the app security settings. Thanks
Tina Posted December 29, 2018 Author Report Posted December 29, 2018 Thanks for your reply. There was no icon in the upper right corner. However, doing the reset as you instructed solved the problem. The thread can be closed then.
BATeller Posted January 8, 2019 Report Posted January 8, 2019 (edited) Hello, I'm replying to this topic because its very similar to my issue. I tried resetting 'Face ID' (by going into the app settings, turning off the 'Face ID' toggle for the app, then turning it back on, however the issue persists). The issue is Face-ID ONLY shows the first time the app is open. If I open Enpass, copy a password to the clipboard, swipe over to Chrome/Safari/etc, then swipe back to Enpass... it'll ask for my Master Password every time. It will not attempt to use Face-ID, and it does not have a Face-ID icon. If I force-quit Enpass, it'll correctly use Face-ID upon next launch. I tried this on my iPad Pro 11 and it appears Face-ID shows every time (along with the Face-ID icon). So the issue appears to only present on my iPhone X as of now. Screenshot after swiping back to Enpass is attached (showing no Face-ID icon). What should happen? When I open Enpass 6.0.1 on my IPhone X and send it to background via the Home-Button (swipe) and open it again the Face-ID verification should appear. What happened instead? Face-ID verification does not appear. It asks for Master-Password Tested on: IOS 12.1.2 (16C101) IPhone X Enpass 6.0.1 100% reproducible Edited January 8, 2019 by BATeller
Vinod Kumar Posted January 8, 2019 Report Posted January 8, 2019 Hi @BATeller, An update with fix is in App store review process. Alternatively, you can fix it by turning FaceID/TouchID off and on again in Enpass settings.
BATeller Posted January 8, 2019 Report Posted January 8, 2019 2 hours ago, Vinod Kumar said: Hi @BATeller, An update with fix is in App store review process. Alternatively, you can fix it by turning FaceID/TouchID off and on again in Enpass settings. Thank you. Looking forward to the update!
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