mjeshurun Posted December 30, 2018 Report Share Posted December 30, 2018 I purchased Enpass 6 for my sister. She has two Android phones using the same Google Play Store account. The first phone I used to purchase Enpass works ok and I see all premium features. The second phone still shows the trial version, and when I press "purchase" I get a message saying I already paid for the app. And then I see the following message: "Error while purchasing Enpass. Response code 7". Any idea for a solution? Link to comment Share on other sites More sharing options...
kefipit Posted January 24, 2019 Report Share Posted January 24, 2019 Hi, I've got exactly the same issue. On my old android phone it works. One the new one (I'm using the same google account) Enpass is in trial mode. When I click "buy" I receive an error saying that I'm owner of this element and after pressing OK another popup saying "Error while purchasing Enpass. Response code 7". Any solution for that ? Link to comment Share on other sites More sharing options...
mjeshurun Posted January 24, 2019 Author Report Share Posted January 24, 2019 31 minutes ago, kefipit said: Hi, I've got exactly the same issue. On my old android phone it works. One the new one (I'm using the same google account) Enpass is in trial mode. When I click "buy" I receive an error saying that I'm owner of this element and after pressing OK another popup saying "Error while purchasing Enpass. Response code 7". Any solution for that ? Try to restart your phone. It fixed the error message for me. Since then my app has been running in Pro mode. Link to comment Share on other sites More sharing options...
kefipit Posted January 24, 2019 Report Share Posted January 24, 2019 Unfortunately didn't work for me Link to comment Share on other sites More sharing options...
mjeshurun Posted January 24, 2019 Author Report Share Posted January 24, 2019 6 minutes ago, kefipit said: Unfortunately didn't work for me Sorry to hear. Hope you find a fix soon. Link to comment Share on other sites More sharing options...
kefipit Posted January 25, 2019 Report Share Posted January 25, 2019 Yeah !!!! It's working now ... like I said, I restarted with no success ...but after that I continued with phone setup, I installed some new apps, meanwhile checking Enpass couple times with no luck ... and after 3 maybe 4 hours, I started Enpass once again ... and it was OK. (no idea what was the root cause). Link to comment Share on other sites More sharing options...
margaret_madison Posted March 14, 2019 Report Share Posted March 14, 2019 after new upadate of enpass, it's the same issue many android user's have seen, try to restart or reboot your phone , or force stop your app and again start it clear all credentials and again fill all fields. Link to comment Share on other sites More sharing options...
Aleksei Posted April 23, 2019 Report Share Posted April 23, 2019 Have the same issue. Already purchased it, but now it shows that the app is "non pro version". Trying to purchase - getting error 7 1 Link to comment Share on other sites More sharing options...
Machia Posted May 26, 2019 Report Share Posted May 26, 2019 (edited) I also have the exact same issue? Purchased enpass on android and I'm sure I used the same account for it. It also says "Error, you already own this item" before the popup error message appears. Due to security restrictions I can not make and attach a screenshot. Edited May 26, 2019 by Machia Link to comment Share on other sites More sharing options...
Anshu kumar Posted May 27, 2019 Report Share Posted May 27, 2019 Hey @Machia, Sometimes a reboot of the device might resolve these issues. In case if the problem persists, try clearing the Cache of the Play Store. For this, please follow these steps: Open Enpass and take a backup via App Settings > Advanced > Backup > Local on Device > Save it. Uninstall the app from the system. Before uninstalling make sure you have saved the backup. Go to Device Settings > Applications > Play Store > Clear Data. Reinstall Enpass with the same Google Account with which you purchased it earlier and your Pro version will be restored. Hope this helps! Link to comment Share on other sites More sharing options...
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