MPeter Posted January 1, 2019 Report Share Posted January 1, 2019 Dear Support Team! I've faced some issues with the software update to v6. I'm using several notebooks and Android phones, but there's 1 device which I'm not able to update to v6. It's an ACER Swift 3 running Windows 10 Home v1809 Build no. 17763.195. On this PC after the update Enpass is not starting at all, only a crash report window is appearing. Could you give me a step by step guide how to solve this issue? Thank you for your help in advance! Link to comment Share on other sites More sharing options...
MPeter Posted January 5, 2019 Author Report Share Posted January 5, 2019 Team Members, PLEASE RESPOND!!! 1 Link to comment Share on other sites More sharing options...
jusy39 Posted January 8, 2019 Report Share Posted January 8, 2019 Exactly the same here. The Enpass team seems to be overloaded by it's silly decision for a hard migration without fallback/delaying. I destroyed my installation on a business PC. Even after purging all I could find from the Enpass installation (files, registry, database) v6 doesn't start at all (just crashes). v5 was working but the browser plugin doesn't cooperate (even the old one I stored by myself: it doesn't connect to the running v5-main application). So my PC is unable to run Enpass v6 at all after upgrade. edit: v5 now is also broken. Think, I broke it when I switched between v6 and v5 too often... Perfect time to change to another program. Did you get it working? Link to comment Share on other sites More sharing options...
Vinod Kumar Posted January 8, 2019 Report Share Posted January 8, 2019 @MPeter We are analyzing crash reports and fixing the issues. Wait for updates. Please submit crash report if haven't already. Link to comment Share on other sites More sharing options...
jusy39 Posted January 12, 2019 Report Share Posted January 12, 2019 There's no crash report. Enpass is crashing with only a small dialog box... Link to comment Share on other sites More sharing options...
Recommended Posts