Firefox Extensions and Enpass V6 from Windows store crashes

[PedgE]

Since the newest update (V6) the firefox extension often crashes. There is a blank popup with no further reaction no content etc. When clicking on in Windows 10 tells me that the program doesn't respond. Furthermore the application itself has stopped working sometimes when starting the PC. I've purchased Enpass for Windows 10 to use the convenience of the fingerprint last week and thus I'm very disappointed with the problems.

Are these issues known and will be handled soon?

[Vinod Kumar]

Hi @PedgE,

Is it the same case as discussed here?

Thanks.

[PedgE]

Unfortunately not, it just popups blank and crashes without pressing any button. I will provide an image when the error appears again.

[Vinod Kumar]

Hi @PedgE,

Please send the crash report with the dialogue that appear at next Enpass start.

Thanks.

[PedgE]

Hi @Vinod Kumar,

unfortunatly there is no crash report. The extension looks like this:

and after closing the Extension through windows (only possible solution) and starting the Application again it looks like this:

 

This doesn't happen all of the time and a restart of the PC fixes the problem temporarly but it seems to appear again and again due to unkown reasons.

Edited January 9, 2019 by PedgE

[PedgE]

Fix

This fixed the problem.

Cheers

Edited January 31, 2019 by PedgE