Jump to content
ShikiByakko

UI broken on HiDPI displays in v6 [NOT SOLVED]

Vinod Kumar

We are aware of an issue that causes broken font rendering in Enpass on Windows if your monitor's scaling factor is 125%,150%,175% or 225%. We have already submitted an update to Microsoft Store but unfortunately it is still in certification queue and taking longer than usual time ( weekend may be a cause). 

If you want the update earlier please PM me your store id ( will temporarily add you to update package flight). Alternatively, If you can manage, set your display scaling to 100% or 200% and restart Enpass.

Please do not upload screenshots of Enpass with your sensitive data.

Thanks for bearing with us. 

 

EDIT: AN UPDATE WITH FIX IS AVAILABLE ON STORE.

Message added by Vinod Kumar

Recommended Posts

Today out of the Blue by windows store Enpass updated to 6.0, not even sure if this is a beta or not, but this is what I'm greeted with:

c379f0a0ec55a5d3386a980cc3502d24.png

To make things worse, this are the new menus:

726316d8e961cc93ef4540d5a85bf9b1.png

It is imposible to use this new version like this.

Edited by ShikiByakko

Share this post


Link to post
Share on other sites

As far as I'm able to see, this is a problem with the Japanese font, since everything in english shows ok.

I even was able to change the language to English, and just my entries in Japanese were like this.

Share this post


Link to post
Share on other sites

I Have a simulair issue. Got updated out of the blue, still have the issue I had with the beta.

The menu bar is cut off:

This was already posted here: https://discussion.enpass.io/index.php?/topic/4576-a-new-beta-update-of-enpass-6-is-now-available-for-linux-macos-and-windows/&tab=comments#comment-9517

I'm still on Windows 10 version 1803, though.

Also the whole click area seems to be shifted down. I can't exactly see where I click.

Need fix soon, can't work with this version!

Enpass Menu Bar.JPG

Edited by Mike_B
  • Like 1

Share this post


Link to post
Share on other sites

Hey @ShikiByakko

Thanks for reporting this issue.

Please follow these troubleshooting steps and let me know if the problem persists.

Go to Windows Settings --> System --> Display --> Scale and Layout --> Advanced scaling settings --> Disable let windows try to fix apps so they're not blurry option.

Hope this helps!

Share this post


Link to post
Share on other sites

Hey @Mike_B,

Sorry for the inconvenience.

To investigate further on this issue we need some input from your side so please let me know the following:

  • Are you using multi-monitor system?
  • What's the scaling and resolution of each monitor.
  • Which Enpass version are you using? To check Enpass version please follow these steps:

Go to Add & Remove Programs --> Click on Enpass.

version.thumb.jpg.91209263b9fca99f289881173cfd9bf4.jpg

Thanks for your co-operation.

Share this post


Link to post
Share on other sites
4 hours ago, Anshu kumar said:

Hey @ShikiByakko

Thanks for reporting this issue.

Please follow these troubleshooting steps and let me know if the problem persists.

Go to Windows Settings --> System --> Display --> Scale and Layout --> Advanced scaling settings --> Disable let windows try to fix apps so they're not blurry option.

Hope this helps!

I have the same issue except the problem is with Chinese font. 

 

I disabled let windows try to fix apps so they're not blurry option, restarted my PC (windows 10 1803), and the problem persists. 

 

I am using multiple monitors:

2 monitor with 1920*1080 resolution and 100% scaling, and one monitor with 3840*2160 resolution and 150% scaling. 

Enpass version is 6.0.0.198 

 

Share this post


Link to post
Share on other sites
4 hours ago, Anshu kumar said:

Hey @Mike_B,

Sorry for the inconvenience.

To investigate further on this issue we need some input from your side so please let me know the following:

  • Are you using multi-monitor system?
  • What's the scaling and resolution of each monitor.
  • Which Enpass version are you using? To check Enpass version please follow these steps:

Go to Add & Remove Programs --> Click on Enpass.

version.thumb.jpg.91209263b9fca99f289881173cfd9bf4.jpg

Thanks for your co-operation.

Hi Anshu,

  • Yes it's a multi monitor system (2 monitors)
  • Both monitors with the same settings: 1920 x 1080 and scaling 100%
  • Enpass Version 6.0.0 (197)
    Check for updates says it's up to date
    Windows says it's version 6.0.197.0

 

Enpass version.JPG

Enpass version Windows.JPG

Share this post


Link to post
Share on other sites
11 hours ago, Robin Cais said:

I have the same issue except the problem is with Chinese font. 

 

I disabled let windows try to fix apps so they're not blurry option, restarted my PC (windows 10 1803), and the problem persists. 

 

I am using multiple monitors:

2 monitor with 1920*1080 resolution and 100% scaling, and one monitor with 3840*2160 resolution and 150% scaling. 

Enpass version is 6.0.0.198 

 

Exactly the same experience. At 100% scaling there is no problem, but as soon as the scaling goes up the Japanese font behaves like I already showed.

Share this post


Link to post
Share on other sites

Hi @ShikiByakko,

Non integer scale factors i.e. 1.5 (150%), 1.25(125%) are not playing well with Chinese and Japanese. Though official Qt (GUI toolkit for Enpass) doesn't support non integer scaling, we did applied a patch to support it. We will be disabling it for selected languages in next update.

Thanks for update.

Share this post


Link to post
Share on other sites

My problem has nothing to do with Resolution, Scaling or Multi monitor.

I unplugged my laptop from the dock and tried different resolutions and scale factors with and without the fix blurry apps option on my laptop screen.

All the same: the menu bar is cut off.

Is there an option to restore the previous version, till this is fixed?

Although I opted in for the beta I expected it to run parallel. Which I did before until I got updated all by it self.

Share this post


Link to post
Share on other sites

I can't shrink the Enpass UI to less than 2/3 of my screen size on my Surface Book 2 (3000x2000 pix). See screenshot attached.

Even when I snap Enpass to the side of my screen, it stays about 2/3 large. Too big for me. Even manually, I can't shrink it smaller.

Oddly, when I try the same thing on my old FHD (1920x1200 pix) screen, Enpass will shrink to 1/2 screen size, also when snapping.

Is that a resolution or an aspect ratio problem?

Annotation 2019-01-02 140301.jpg

  • Like 1

Share this post


Link to post
Share on other sites

I've been on beta for 6 for a while and was all working and looking fine but at some point over the last day or so it has become completely broken and unusable. Something has gone badly wrong with scaling. (see attached image)

Alignment is wrong, UI is out of place and text is low res and blocky. This has only just started happening, was all fine yesterday and before that. I have tried uninstalling, reinstalling, rebooting etc. My machine is a Dell XPS 13 (9370) laptop with 4K screen.

image.thumb.png.ebc44d407187a804f2c8a51dd0d4b2c8.png

 

Edited by planetwilson
add info
  • Like 2

Share this post


Link to post
Share on other sites

From today i got a update trough the windows store. and everyting is out of place. clickable objects are misplaced and it is dificut to click on somthing.

if i change the default scaling from windows on my laptop (125%) to 100% it display's correctly.

 

Annotation 2019-01-03 142601.jpg

Edited by Patrick b.
  • Like 2

Share this post


Link to post
Share on other sites

same here (pls see example, it's only the login but everything looks just as for Patrick b.)

3840x2160 (4K) and 250% scale in windows display settings


image.thumb.png.faddba0a305d47b31c08420e75f16869.png

Share this post


Link to post
Share on other sites

Hello Team!

How fix it?

(Windows 10 latest, 4K display with 150% scaling, maybe it is important)

Clipboard 2.jpg

Edited by Leadman

Share this post


Link to post
Share on other sites

I just installed newest version of Enpass (I can't check exact version because UI is broken) (It is newest version of 6) I have the same exact issue occurring on Windows 10 version 10.0.17134 Build 17134. The text resolution is not correct either. I am unable to log out or do much of anything because menu system is off alignment. Search is broken as well as the typed letters seem to be in some kind of insert mode.

2019-01-03 10_33_38-Enpass.png

Edited by pez

Share this post


Link to post
Share on other sites
58 minutes ago, pez said:

I just installed newest version of Enpass (I can't check exact version because UI is broken) (It is newest version of 6) I have the same exact issue occurring on Windows 10 version 10.0.17134 Build 17134. The text resolution is not correct either. I am unable to log out or do much of anything because menu system is off alignment. Search is broken as well as the typed letters seem to be in some kind of insert mode.

2019-01-03 10_33_38-Enpass.png

I have exact the same issue.

Win 7 ver 6.1 (Build 7601: Service Pack 1)

WQHD resolution

Share this post


Link to post
Share on other sites

Hello:

 

Same issue. Win 10 Pro on MSFT Surface Laptop. 2256 x 1504 with 150 scaling. I tried to remove scaling and several other resolutions, but the problem persists.

enpass.png

Share this post


Link to post
Share on other sites

Strange thing is that on the v6 beta for Windows this issue didn't occur. I was using it fine for 3 weeks. Only when final release went out or a patch of it did this start happening.

Share this post


Link to post
Share on other sites

If Windows screen scaling is set to anything other than 100%, the Enpass 6.0 UI becomes distorted (see screenshots below). It's particularly bad in the 6.0 upgrade UI, which is totally unusable. This leaves you in a state where you can't complete the upgrade and get access to your password vault. My phone app updated at the same time, and because I needed my OneDrive password to reconfigure sync to get that running again, I found myself in a situation where I couldn't access any of my password information! Fortunately, I was able to get into Enpass in Windows by resetting the screen scaling to 100% and restarting the app. 

Notably, if you start enpass with screen scaling set to 100%, and THEN change it to another value, sometimes (but not always) the Enpass UI seems to scale appropriately. 

Capture1.PNG

Capture2.PNG

Edited by motocoder
  • Like 1

Share this post


Link to post
Share on other sites

I encountered the same thing; if you have multiple monitors, apparently all must be set to 100% to make the UI display correctly.  I nominate this one for an immediate fix since they just now changed the UI dramatically.

Share this post


Link to post
Share on other sites

Same here. Version 6 was usable and looked fine until the update I received today. I run Windows 10 Version 1803 on a laptop with Full HD resolution (1920*1080). I never changed the default scaling and will not mess with it now. Enpass, please release a quick bug fix update! And while you're at it, please give us an option to use the program in English language. Since some UI elements don't have labels I suspect the German localization is at least partially broken too. Really, I don't need loc and would love to be able to use English without switching the whole computer to English. Which is something that Microsoft makes deliberately harder from release to release so I won't even bother with it. This is also true for the mobile client. Forcing the user to use a language version that was guessed to be the desired one just because the OS is using it is bad form. In Android for example you really can't switch the language if you care for app reviews from people of your country because as soon as you switch the phone to English USA as an example, all reviews are shown from Americans and are posted to the American review database. And I really don't want American app reviews on my Android phone. (Cultural issue; Americans are usually very shy to call out problems and rather prefer to sugar coat everything. Whereas my fellow Germans are brutally honest in their reviews and this is what I need, what helps me make decisions on what apps to use.)

Share this post


Link to post
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.


×
×
  • Create New...