Jump to content
encase

Family share problem

Recommended Posts

Hi,

I bought the app over iOS. There's nothing wrong with my own apple IOS device. But I can't use the devices (iOS and macOS) on my family share. He says I have to buy it on the other device on the family share. I talked to Apple support, but the software company said I need to talk to the company. can you help?

Best Regards,

 

Share this post


Link to post
Share on other sites

Hello @Vinod Kumar

I didn't buy in-app. I just got the Enpass app. And I want this application to be used by other users. In-app purchase isn't buying a new add-in within an existing application?

 

Purchase sharing is a feature of Family Sharing that allows family members to share eligible songs, albums, movies, TV shows, books, and apps with everyone else in the family.
 

Edited by encase

Share this post


Link to post
Share on other sites

Hi @encase,

Enpass is free to acquire (download from store). On iOS, If you want to store more than 20 items or multiple vaults, you need to buy Pro-Upgrade which is an in-app purchase. So, you have to buy this in-app on the devices which have different apple store id.

macOS free version does not have these restrictions and can be used without any purchase, unless you want Touch-ID support or custom categories.

Please refer this FAQ how purchase works.

https://www.enpass.io/support/ive-purchased-enpass-from-store-can-i-share-the-app-with-my-family/

https://www.enpass.io/support/ive-purchased-enpass-on-one-platform-do-i-need-to-purchase-it-on-other-platforms-separately/

Thanks.

  • Thanks 1

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now

×