Browser Extensions Not Working

[enpassuser3]

I've been getting "the Enpass Assistant is unable to connect with the Enpass app" with both Chrome and Firefox browser extensions since upgrading to enpass 6. When I am in the browser and I either click the enpass icon OR use the shortcut, the main enpass program launches, but eventually I get the error screen below in Firefox (and it never connects or accesses my passwords).

Here's what I'm running

• Firefox extension v6
• Chrome extension v6
• Windows Microsoft store v6.0.2
• Windows traditional v6.0.2 (not at the same time as the version above)

Here's what I've tried

• uninstalling and reinstalling MS store version
• uninstalling and reinstalling all extensions
• uninstalling MS store version and installing traditional version
• uninstalling and reinstalling all extensions

Can anyone offer any suggestions? Do I need to install the old NMShost?

 

[Vinod Kumar]

Hi @enpassuser3,

Are you using any proxy? If yes, please exclude localhost and127.0.0.1 from it. Also if you are using Sophos antivirus this post might be helpful for you.

Thanks.

[enpassuser3]

Awesome Vinod! Thank you so much! I wasn't using a proxy, but I was using Sophos so I excluded 127.0.0.1 as you suggested (sorry I didn't see that other post first).

Does excluding that local IP from Sophos leave my computer vulnerable to virii?

Thanks

 

[Vinod Kumar]

@enpassuser3

1 hour ago, enpassuser3 said:

Does excluding that local IP from Sophos leave my computer vulnerable to virii? 

No. Its fine. Address 127.0.0.1 is not accessible outside of your machine.

 

[enpassuser3]

Thanks!