I want to solve some problems

[H.S ROH]

1. Item creation is not possible in Enpass. I tried several times, but it didn't work.

2. Error occurs when attempting to synchronize with Dropbox. The error message is as follows 'Something went wrong while syncing with Dropbox. Error code: 209997 or 204401'

I have reinstalled Enpass, but the problem remains.
 

[Anshu kumar]

Hey @H.S ROH,

Sorry for the trouble you are going through.

41 minutes ago, H.S ROH said:

1. Item creation is not possible in Enpass. I tried several times, but it didn't work.

 

42 minutes ago, H.S ROH said:

Error occurs when attempting to synchronize with Dropbox. The error message is as follows 'Something went wrong while syncing with Dropbox. Error code: 209997 or 204401'

The error code 209997 usually occurs when Enpass doesn't have permissions to write on default location of Enpass database. Please share some more info so that we can help you better.

• On which device (along with OS version) are you using Enpass?
• Which Enpass version are you using?
• While creating an item what problem are you facing?
• Have you changed the default location (The default data location is under theUser Document) of Enpass database? 

Thanks for your co-operation.

[H.S ROH]

Windows 10 use version 1803

Enpass version is 6.0.6.323(Win32)

Enpass Database is default path(C:\Users\***\Documents\Enpass)

 

 

[gabeweb]

Hi,

I have the same problem, first with OneDrive and then with Dropbox. I have reset Enpass apps (Windows 10, Android 7.0), I have re-created the main vault... but the issue stills.

 

Windows 10 Pro 1809 17763.316

Enpass 6.0.6 (314)

Android 7.0

Enpass 6.0.6.200

The vault location is the default.

[H.S ROH]

I've fixed the issue.

It seems to be because Windows Defender's anti-malware protection prevented writing to the C: \ USERS \ folder.

Turn Ransomware protection off