jcalonso Posted March 14, 2019 Report Share Posted March 14, 2019 (edited) In a fresh installation, after pressing the restore purchase button the app gets stuck showing the loading gif and nothing happens. iPhone 6 plus iOS 12.1.4 Enpass version: 6.0.4 (222) Edited March 14, 2019 by jcalonso Link to comment Share on other sites More sharing options...
Anshu kumar Posted March 15, 2019 Report Share Posted March 15, 2019 Hey @jcalonso Sorry for the trouble you are going through. To restore the pro version on your iOS device, please re-install Enpass with the same Apple ID with which you have purchased Enpass earlier. NOTE: Before uninstalling the app make sure you already have the backup of Enpass data. Thanks! Link to comment Share on other sites More sharing options...
matz Posted July 31, 2019 Report Share Posted July 31, 2019 Hi, I've the same issue. I already tried to reinstall, but I changed the Mail Adress of my Apple-ID in the meantime, so I think I cannot restore :-/ Any ideas? Link to comment Share on other sites More sharing options...
Dentonthebear Posted July 31, 2019 Report Share Posted July 31, 2019 25 minutes ago, matz said: Hi, I've the same issue. I already tried to reinstall, but I changed the Mail Adress of my Apple-ID in the meantime, so I think I cannot restore :-/ Any ideas? Hi, I had an issue on one client's iPhone where I need to make sure all the OS updates were installed before I could upgrade and get the paid version working. 1 Link to comment Share on other sites More sharing options...
matz Posted July 31, 2019 Report Share Posted July 31, 2019 3 minutes ago, Dentonthebear said: Hi, I had an issue on one client's iPhone where I need to make sure all the OS updates were installed before I could upgrade and get the paid version working. My Phone is up2date, all Apps are up2date and I don't use any Beta atm. 1 Link to comment Share on other sites More sharing options...
Jarek Posted August 2, 2019 Report Share Posted August 2, 2019 I have the same issue. Bought the Enpass on the same AppStore login I'm trying to restore now. Just hangs…. Link to comment Share on other sites More sharing options...
urmel12 Posted August 12, 2019 Report Share Posted August 12, 2019 Hi enpass team, I have the same problem. The purchased Pro version can not be restored. The recovery process hangs. I have already reinstalled the app without being able to fix the problem. Please fix the problem, at the moment it is not possible to use the app thanks Link to comment Share on other sites More sharing options...
DanB Posted August 27, 2019 Report Share Posted August 27, 2019 Did this get resolved as I have a user here with the exact same problem. They're on the latest update of iOS12 and the latest version of the app which has already been deleted and re-downloaded from the app store. Link to comment Share on other sites More sharing options...
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