Jochen Posted June 7, 2019 Report Share Posted June 7, 2019 Since one week my Enpass Firfox addon isn't working probably. Whenever I open the drop down window it's scaled down to 25% of the normal size and the the rest is colored red (see screenshot). However the mouse clicks are taken as if it would be displayed normally. Therefore, the addon is not usable anymore since I cannot click password entries, buttons etc. I already tried reinstalling the addon but the bug is still there. Does anyone has an idea what I could do? Link to comment Share on other sites More sharing options...
Dentonthebear Posted June 9, 2019 Report Share Posted June 9, 2019 On 6/7/2019 at 2:00 PM, Jochen said: Since one week my Enpass Firfox addon isn't working probably. Whenever I open the drop down window it's scaled down to 25% of the normal size and the the rest is colored red (see screenshot). However the mouse clicks are taken as if it would be displayed normally. Therefore, the addon is not usable anymore since I cannot click password entries, buttons etc. I already tried reinstalling the addon but the bug is still there. Does anyone has an idea what I could do? Can you let the developers know your operating system and what version of Enpass, the Enpass plugin and Firefox so that they may better help you. Link to comment Share on other sites More sharing options...
Anshu kumar Posted June 11, 2019 Report Share Posted June 11, 2019 Hey Guys, Sorry for the trouble you are going through. Our dev team is already working into this issue and hopefully, a fixed will be available soon. Thanks for your co-operation. Link to comment Share on other sites More sharing options...
Jochen Posted June 18, 2019 Author Report Share Posted June 18, 2019 On 6/9/2019 at 2:13 PM, Dentonthebear said: Can you let the developers know your operating system and what version of Enpass, the Enpass plugin and Firefox so that they may better help you. My operating system is MacOS 10.14.5. Firefox (67.0.2), Enpass (6.1.0) and the plugin (6.0.2) are up to date. Thanks a lot for looking into this problem! Link to comment Share on other sites More sharing options...
Jochen Posted June 18, 2019 Author Report Share Posted June 18, 2019 Update: the problem solved itself! After having it for about 2-3 weeks it just disappeared today. I did not change anything (not even a restart) and there haven't been any updates (firefox, enpass, ...). Link to comment Share on other sites More sharing options...
wuxia Posted June 20, 2019 Report Share Posted June 20, 2019 I had the same problem today with Safari on Mojave. Link to comment Share on other sites More sharing options...
Jochen Posted April 22, 2020 Author Report Share Posted April 22, 2020 As of today, the problem is there again. This time in Firefox on a new Laptop. Really weird. Any suggestions? Link to comment Share on other sites More sharing options...
Garima Singh Posted April 23, 2020 Report Share Posted April 23, 2020 Hi @Jochen We are sorry for the inconvenience caused to you. Sometimes rebooting the device might help with this issue, we suggest you to please try rebooting your device if you haven't tried it yet. If the problem persists, please let us know the following so that we can help you better. Are you getting this issue on macOS 10.14.5? Which Enpass and Enpass extension version are you using? Which Firefox version are you using now? Have you recently made any changes? Thanks! Link to comment Share on other sites More sharing options...
Jochen Posted April 23, 2020 Author Report Share Posted April 23, 2020 Thank you, @Garima Singh, fortunately, as of today the problem has solved "miracly". I already rebooted before with no solution. Well, happy it's working now again! 1 Link to comment Share on other sites More sharing options...
Garima Singh Posted April 24, 2020 Report Share Posted April 24, 2020 Hey @Jochen Thanks for notifying. I am glad to know that the problem has been resolved. Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now