meirha Posted July 19, 2019 Report Share Posted July 19, 2019 just got the app a while back and after clearing cache, force stopping and reinstalling a couple of times i could never get past the tutorial screen. it has an arrow and the word skip. i can not tap any of those. i can only swipe through the tutorial im on adroid 5.1.1 on a wiko phone i really wanna use the app Link to comment Share on other sites More sharing options...
Anshu kumar Posted July 22, 2019 Report Share Posted July 22, 2019 Hey @meirha, Sorry for the trouble you are going through. I have noted down this issue in the tracker and notified the QA team to look into it. Meanwhile please follow these troubleshooting steps and let me know if the problem persists. Download the previous version of Enpass from this link. Now update the Enpass app. Hope this helps! Link to comment Share on other sites More sharing options...
meirha Posted July 24, 2019 Author Report Share Posted July 24, 2019 ok so the older version helped me get past the intro screen but then it didn't find the backup on my drive which i had just synced and also works on my ipad after the update im back stuck with the intro Link to comment Share on other sites More sharing options...
Pratyush Sharma Posted July 25, 2019 Report Share Posted July 25, 2019 Hi @meirha, Sorry for the trouble you are going through. Can you please let me know have you updated the Enpass app to version 6 after installing the previous version. Thanks for your co-operation. Link to comment Share on other sites More sharing options...
meirha Posted July 25, 2019 Author Report Share Posted July 25, 2019 hi, i actually tried it with and without updating! after updating it was the same problem Link to comment Share on other sites More sharing options...
Troll Posted August 3, 2019 Report Share Posted August 3, 2019 Hello, I had the same problem as @meirha. Also on a Wiko Pulp 4G running Android 5.1.1 and rooted for what it is worth. I could not pass the fresh Play Store Enpass welcome screen, the arrow and the skip button were not working. Uninstalling the Play Store version, installing the former version @Anshu kumar posted here, setting up Enpass, then upgrading through Play Store did the trick! Thank you @Anshu kumar Link to comment Share on other sites More sharing options...
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