master password Master password prompting password incorrect with correct passkey

[Dours]

Hello,

Trying to set up enpass on my iphone after setting it on my desktop app, enpass won't accept the master password even though, the passkey is correct.

Tried multiple times, with or without copy/paste.

 

Thanks for your help.

[Pratyush Sharma]

Hi @Dours,

Sorry for the trouble you are going through.

Can you please drop us an email at support@enpass.io along with these details so that our support team can assist you better.

• On which all devices (along with OS version) are you using Enpass?
• Which Enpass version are you using on each device?
• Which cloud services are you using?
• Does your master password contains any special character?

Thanks for your co-operation.