rmhale Posted November 17, 2016 Report Share Posted November 17, 2016 OK, now I'm scared to even use Enpass... I have way way too much information in the program (106 items) for it to begin trashing my information... Last evening when doing a simple copy/paste function all of my data in this one particular item turned to all '?' question marks in each and every field... this tells me I need to immediately export the information out of this program... Please let me know if there is anyway I can retrieve my information from this item... The only thing that hasn't turned into question marks is the name of the item (Amazon) and the 'notes' I had on this item... Please see the attached screenshot... I look forward to hearing from you soon... Link to comment Share on other sites More sharing options...
rmhale Posted November 17, 2016 Author Report Share Posted November 17, 2016 Anshu - On which devices (all of them, along with OS version) are you using Enpass? iMac 10.12.2 Beta Android 5. Which Enpass version are you running? I was using Android 5.0.1 at the time this happened Open the particular items in edit mode and check are you facing the same problem? Yes, when I open the item in the edit mode all I see are the question marks Which cloud sync are you using? I don't know how to answer this because I am using whatever 'cloud sync' that is being offered by Enpass! Open Enpass in your desktop application. Go to File--> Export--> Txt--> Save file on desktop--> Open the exported file--> And check are you facing the same issue? I have run the exported file and this is what the record looks like: Title : Amazon Cardholder : ������������� Number : ���������������� PIN : ���� Website : ���������������������� Username : ����������������� Login password : �������� HELP PLEASE Link to comment Share on other sites More sharing options...
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