Matt Miller

Fixed after upgrading to website version 6.12.6.

I downloaded the latest version from the website and installed that, but, all it did was offer me the option to "Repair" or "Uninstall" my existing installation. I chose "Repair," but nothing's changed. I still get "Unable to check for update." Is there a registry setting or something like that to control how updates are checked for?

For some days now I've noticed that if I go to Settings -> About -> Check for Updates, I get the error, "Unable to check for update." My vault does sync fine, though, and my Internet connection overall seems fine. Is this a known problem? What server is it hitting to check for updates? Can this be configured? I'm on Windows running 6.12.5 (2659).

Just posted this on the new Reddit forum, but then I checked a few of the threads there and saw that none of them had ever been replied to, so I'm cross posting here. After upgrading to 6.12.0 per the in-app upgrade notice on Win10 the app won't launch; I just get the Crash Reporter saying it's sorry. I sent the crash report in then uninstalled, downloaded directly from the website and reinstalled, and got the same error. I sent that crash report in, too. While you work to fix this I need a link to download the previous version.

I was able to get the Portable version running, which is version 6.6.1. Please help me get the current version working again.

Upgraded to 6.11.0 and now Enpass won't start. I'm on Win10 Version 10.0.19045 Build 19045. Event viewer says: Faulting application name: Enpass.exe, version: 6.11.0.0, time stamp: 0x6659d5aa Faulting module name: Enpass.exe, version: 6.11.0.0, time stamp: 0x6659d5aa Exception code: 0xc000001d Fault offset: 0x00072aee Faulting process id: 0x3594 Faulting application start time: 0x01dab684f140e952 Faulting application path: C:\Program Files\WindowsApps\SinewSoftwareSystems.EnpassPasswordManager_6.110.1694.0_x86__fwdy0m65qb6h2\EnpassBridge\Enpass.exe Faulting module path: C:\Program Files\WindowsApps\SinewSoftwareSystems.EnpassPasswordManager_6.110.1694.0_x86__fwdy0m65qb6h2\EnpassBridge\Enpass.exe Report Id: b9f43f71-f76c-454b-8796-4a3fc7e90654 Faulting package full name: SinewSoftwareSystems.EnpassPasswordManager_6.110.1694.0_x86__fwdy0m65qb6h2 Faulting package-relative application ID: App I'm currently on the version installed from the Windows Store, but it originally failed like this after I upgraded from the version downloaded from enpass.io. Earlier today the Enpass download website said that the store version was 6.10.x, so I was hoping to revert to the previous version by installing from the Store, but it seems the Store version is now also 6.11.0. I'm dead in the water. I've rebooted multiple times, reinstalled, run CHKDSK /F, and tried to repair my registry. Nothing works. Here are the Event Viewer errors I originally got after upgrading using the version downloaded from the Enpass download site: Windows cannot access the file for one of the following reasons: there is a problem with the network connection, the disk that the file is stored on, or the storage drivers installed on this computer; or the disk is missing. Windows closed the program Enpass Password Manager because of this error. Program: Enpass Password Manager File: The error value is listed in the Additional Data section. User Action 1. Open the file again. This situation might be a temporary problem that corrects itself when the program runs again. 2. If the file still cannot be accessed and - It is on the network, your network administrator should verify that there is not a problem with the network and that the server can be contacted. - It is on a removable disk, for example, a floppy disk or CD-ROM, verify that the disk is fully inserted into the computer. 3. Check and repair the file system by running CHKDSK. To run CHKDSK, click Start, click Run, type CMD, and then click OK. At the command prompt, type CHKDSK /F, and then press ENTER. 4. If the problem persists, restore the file from a backup copy. 5. Determine whether other files on the same disk can be opened. If not, the disk might be damaged. If it is a hard disk, contact your administrator or computer hardware vendor for further assistance. Additional Data Error value: 00000000 Disk type: 0 Faulting application name: Enpass.exe, version: 6.11.0.0, time stamp: 0x6659d1f6 Faulting module name: Enpass.exe, version: 6.11.0.0, time stamp: 0x6659d1f6 Exception code: 0xc000001d Fault offset: 0x00072aee Faulting process id: 0x158 Faulting application start time: 0x01dab68271080599 Faulting application path: C:\Program Files (x86)\Enpass\Enpass.exe Faulting module path: C:\Program Files (x86)\Enpass\Enpass.exe Report Id: 9429fc0a-22c2-446c-b05f-410daf795bf9 Faulting package full name: Faulting package-relative application ID:

So, it see I was missing something. I found the release notes page at https://www.enpass.io/release-notes/windows-10-desktop/, and there I see that the last update was earlier this year. I guess my problem is that I use the "Help | Check for Updates" option daily from within the application, and it seems it's been much longer than that since any update was revealed. Maybe it's updating itself behind the scenes and I haven't noticed.

The last couple updates it seems have taken years to get released. The last update I can recall was close to three years ago. I'm not necessarily looking for new features, but for timely security updates. I don't know of another piece of software that I use regularly and that is of such critical importance that doesn't get regular security patches. Vulnerabilities and exploits are uncovered regularly in libraries and compilers that Enpass must be using. Why does Enpass go so long without releasing any updates? Am I missing an update channel somewhere?

System information: OS Name Microsoft Windows 10 Home Version 10.0.19044 Build 19044 Enpass information: 6.8.1 (1060) I don't remember if I downloaded Enpass from the Microsoft Store or from the Enpass website, but if I go to the Microsoft Store app and search there for "Enpass," the store reports Enpass as "Installed." So, I guess I installed it from the store.

Sometimes when giving the app focus after working in a different program, certain sensitive fields are not hidden. If I click the eyeball icon next to the field then it will hide, but later, when I need to copy the password again, the password is showing again. If I were doing a screen share when that happened I'd have to immediately change that password! I've not seen a pattern that consistently triggers this, but it happens fairly often.

That would be great if that's the way it worked. But the problem I'm seeing is that often when starting Enpass the tag list is not only collapsed, but it's not possible to open it. I click all over the word "TAGS" on the left pane, and nothing appears. Then I quit Enpass and open it again, and finally clicking on the word "TAGS" will expand the tag list.

Often when starting version 6.8.0 (1048) on Win10 the "Tags" area doesn't show any of my tags. Clicking on the word "Tags" doesn't do anything. If I exit and restart Enpass then (usually) the Tags area lists all my tags, and clicking on a tag shows all the entries with that tag, as expected. How can I get the Tags area to always be populated with my tags?

Thanks for asking for some details so you can troubleshoot this. 384 total items show, but there are some in the trash. On disk, if I go to my backups folder, I see that each backup file is a bit over 1MB in size. Yes, I sync using WebDAV. Yes, all PCs and phones use this common account. It depends on the PC. The older/slower the PC the more frequently it happens. It seems to be related to that app syncing. It seems that the hangs correspond to the sync icon in the upper left showing that that app is in the middle of syncing. Again, whenever I see the hang and I go into Windows Task Manager I see disk I/O is at 100% or close to that, and Enpass is at or near the top of the IO list. Thanks.

Version 6.4.1 (642) from the Windows Store. Regularly the app hangs and goes into "Not Responding" according to Windows. These hangs last from a few seconds to half a minute or so. Usually during these times Task Manager will show the disk is 100% busy. Even on an SSD in an 8th-gen i5 processor I get this behavior, but on a regular HDD the problem is much worse. I have one vault with 395 items, and the trash is empty. I have no file attachments. I have 4 Win 10 PCs, and this problem is there to one degree or another on all of them. Neither Android nor iOS have this problem for me.

I see 6.0.6 shows the "Updated At" date/time in the history list. Don't know if that's new or I just missed it before, but it helps with this issue. Thanks.