Everything posted by Garima Singh
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Enpass app does not open
Hey @Asperson Thanks for sharing this. We'll look into this issue at our end and keep you posted on further developments.
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Concern about the free Pro upgrade
Hey @dissatisfied customer & @farfraaway & @neolidas Last year, while launching a new subscription model, we ensured that Pro users do not have to pay again for subscriptions and rather enabled them to use their Pro license across all their devices. So, you never have to pay for Pro features you have already purchased, and we will continue to add more Pro-features without any additional cost. One of those Pro-features would be sync over WiFi. However, with premium features, we are providing Breach Monitoring and 2FA supported features, which requires us to put in recurrent effort in the workforce and financial resources to keep the service updated. We would have liked to offer these services free of cost to Pro users, but unfortunately, we cannot cover the cost from one-time pro licenses. Thanks for understanding.
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iOS: Password saved in cache?
Hey @DenalB Thanks for reporting this. We will check this issue at our end. To do so, share the below details- Which Enpass version you using on each device? Are you getting this issue on windows device as well? Could you share any website name with which you have found this issue?
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Emergency access / disaster recovery - one-time-pad?
Hey @chobo2 Welcome to the forum! Please note that this feature is already aligned for implementation in the future. However, we’re not sure of a specific timeline when this will be implemented. We appreciate your patience. Thanks!
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webdav sync error 907018
Hey @DonT Welcome to the forum! We regret the problem you are facing, but we’re here to help. Is it possible for you to delete all the data on WebDAV and try syncing once again? Make sure you have taken the backup before deleting data on the WebDAV account. Let us know if this doesn't help. Thanks!
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Unable to edit or create new entry
Hey @gzr Thanks for sharing the details. We are already working on this issue towards a fix. Stay tuned for the updates of Enpass. @Dentonthebear Thanks for the co-operation.
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Can't autofill at OVH website
Hey @Mark Sparky Welcome to the forum! We regret the problem you are facing, but we’re here to help. To proceed with the troubleshooting, please share the following details: On which device and OS version are you having this issue? Which Enpass version you using? On which browser and Browser version issue was observed?
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Multi Monitor Support - Resizing issues
Hey @humblepie Welcome to the forum! Thanks for reporting this issue. We've been able to reproduce the issue on our system and working for a fix of it.
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Enpass freezes when opening and/or using search field
Hey @obertaud & @PASHKA @jakejohn Thanks for the patience. Our team is working on this towards a fix. Please stay tuned for the future updates of Enpass and do share your feedback.
- How to make Master Password to change in all devices at once?
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Password update is not working causing a mess
Hey @Oscar A. Mata T. Sorry for the trouble. Please share the website names with which this issue happened, it will help us investigate the issue in a better way. Thanks!
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Don't open application window on login
Hey @Mariusz Sorry for the trouble. We have found the problem and are now planning for the fix for it. Please co-operate with us for the time-being. Thanks!
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browser extension cannot find enpass App.
Hey @phaus Sometimes rebooting the device might help with this issue, we suggest you to please try rebooting your device if you haven't tried it yet. If the problem still persists, please share if you are using any Antivirus, proxy or third-party security-related extension?
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Don't open application window on login
Hey @Mariusz Thanks for sharing the details. Please disable the option ‘Open Automatically at system startup’ from the General settings of Enpass and share your findings with us.
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Failed to synchronize to icloud.
Hey @Yoshi Welcome to the forum! Please share on which all devices and OS versions are you using Enpass along with the Enpass version you using on each device? Also, a screenshot of the error you getting while syncing with both the clouds so that we can help you better.
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Enpass stopped syncing with OneDrive due to bad master password?
Hey @Jan Wiedenhoff Welcome to the forum! Please let us know did you start facing this issue recently - like after an Enpass update, or did you face the same problem earlier as well? Also, share the Enpass versions you using on each device along with the screenshot of the error?
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Is there a way to "sanitize" the enpass vault / database?
Hi @Trendsetter Thanks for the analysis and sharing it. Currently, deleting password history feature is not available. However, it is aligned for implementation in future.
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Weak Passwords - Bug?
Hey @Trendsetter Thanks for the analysis and sharing your inputs to help us understanding the issue clearly. Please be informed that deleting password history feature is currently not available. However, it is aligned for implementation in future.
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Cannot add to vault
Hey @SGP Welcome to the forum! To move/add an item in another vault, make sure you have selected the particular vault in which the item is. Now right click on the item and you will get an option 'Add to vault', select the vault in which you wish to move the item. You can also refer this link. Let me know if you have any queries while doing so. Thanks!
- How to make Master Password to change in all devices at once?
- Duplicate
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Latest version breaks webdav syncing.
Hey @shubharora734 Welcome to the forum! Please share on which devices and OS versions (mention all) are you using Enpass along with the Enpass version you using on each device? Do you get any error code while syncing? If possible, share a screenshot of the error?
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Extension for Edge Browser
Hey @LonnySamson Welcome to the forum. Thanks for letting us know about this new implementation.
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Touch ID isn't enabled on this device
Hey @Mathew Paret Thanks for sharing this info. I have shared your inputs with the team. @Diego10 Please co-operate with us a little more. Thanks!
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Android autofill service on Chrome OS?
Hey @kellybrf Thanks for the suggestion. However, I would like to share that you can can try auto-filling using the Accessibility service, for this please perform these simple steps. 1. Open the Chromebook device. 2. Go to settings --> click on Accessibility. 3. Enable for Enpass. 4. Now open any website in brave browser where he want to auto-fill. 5. Enpass notification will appear in the Chromebook Notification bar. 6. Click on Enpass notification icon and try to auto-fill. Hope this helps!