Dear Forum,

I updated today to V6.5.0. and have a small graphics problem. In the program but also in the browser-extensions the last parts of a line/headline are always cut off on the right side or bottom in the menu, in the single entries or generated passwords. It seems, a pixel row is missing. The problem occurs in the traditional version as well as in the store version. I use Windows 2004 (latest update) and a 4k resolution. The error is independent of the text scaling size.

I have included two screenshots. This error occurs only with ENPASS.

Does anyone have an idea what could happen?

Cheers
RUDI

 

Edited September 11, 20205 yr by Rudi

No one else with this matters?

Try this troubleshooting steps @Rudihttps://www.enpass.io/support/kb/troubleshooting/enpass-looks-too-small-or-big-on-my-display-how-can-i-fix-it/

Thanks, but this does not help. I try this before posting my problem. As I wrote, it is independent of the text scaling size. I also tried different versions of my Radeon RX 570 drivers.

Maybe Enpass has trouble with Windows 2004, with pervious versions of windows I never had any problems with Enpass.

@Support-Team: any idea or are other users known with this problem?

Edited September 14, 20205 yr by Rudi

Hi @Rudi,

We will check it on the latest Windows update, and share the results. However, what is the screen resolution on your Windows system?

I use 4k resolution, 3840x2160, text scaling 200 %

The error is independent of the text scaling size.

The error also exists with lower resolutions

Edited September 15, 20205 yr by Rudi

Hi @Rudi,

We have taken note of this and our team is now analyzing into the issue.

Great, many thanks for the feedback. Does this mean you were able to reproduce this error with Windows 2004 and are now looking into it?

 

Accidentally posted the same message multiple times

 

Edited September 17, 20205 yr by Rudi

Accidentally posted the same message multiple times

Edited September 17, 20205 yr by Rudi

Hi @Rudi,

Thanks for writing back in.

We are able to reproduce this issue at our end, and our team is working on it. Hopefully, the fix will be available in future updates. Till then, we will request you to please co-operate with us.

Thanks!

@Pratyush Sharma

Any news to this matter?

Th recent update fix my problem.

@Samuela with all due respect: you surely had a different graphics problem than I described? Did you? V 6.5.2 (724) does not resolve the problem to me (Win Pro 64 bit 2004, latest updates, 4k resolution)

@Pratyush Sharma so once again: any news in this matter, especially as you are able to reproduce this issue at your end

 

Hi @Rudi,

Sorry for the trouble you are going through.

Our team is working on this issue. Hopefully, a fix will be available in the next update. Until then, please co-operate.

Hi @Rudi,

We need a little more input from you, so please let us know the following details.

• Are you facing this issue after the latest update? If no, then please let us know from which version you are facing this issue. 
• Are you using a custom font?
• Are you using multiple monitors?

Thanks for your co-operation.

@Pratyush Sharma

1) I guess the issue starts with uptade to Win Pro 64 Bit 2004

2) Yes

3) No, only 1 with 4k-resolution 

 

Hi @Rudi,

Thanks for sharing the details.

Please let us know which custom font are you using so we can further investigate. Also, have you tried using system default fonts?

 

8 hours ago, Pratyush Sharma said:

Hi @Rudi,

Thanks for sharing the details.

Please let us know which custom font are you using so we can further investigate. Also, have you tried using system default fonts?

 

@Pratyush Sharma

sorry, my fault, I use windows 10 default font, I changed only scale to 200 %. Another scale e.g. 150 % or 100 % has no effect on this problem

 

Hey @Rudi

Extremely sorry for the trouble. The issue has been noted and our team is working on it to resolve the issue. Please bear with us for the time-being. Thanks for the co-operation.

 

@Garima Singh 

If there is anything I can support, please do not hesitate to contact me. Enpass is a great tool that I wouldn't want to miss

On 10/20/2020 at 6:52 PM, Rudi said:

@Garima Singh 

If there is anything I can support, please do not hesitate to contact me. Enpass is a great tool that I wouldn't want to miss

@@Garima Singh  Any news to this matter?

Hi @Rudi,

Thanks for writing back.

Our team is working on this issue. We'll keep you update once we hear from them. Thanks!

I am also seeing this issue.  I only just saw it happen in the last few days, before that it was not present.   In my case much more is missing than in Rudi's case, I have about 1/2 the character width missing and the bottom is cut on many lines of text, making it hard to use the program.

Hi @xyzzy,

Sorry for the inconvenience caused to you.

Please let us know the following details so we can help you better:

• On which device (along with OS version) are you using Enpass?
• Which Enpass version are you using?
• Are you facing this issue after the latest update? If no, then please let us know from which version you are facing this issue.
• Are you using multiple monitors?
• Can you please try after restart?

Thanks!