Hello there,

Some months ago, I purchased the premium version of the Enpass App on my Nexus 6P. Nonetheless, today, once I downloaded it on my new iPhone, I discovered my version was the free one. Do I have to pay for it again?

Thanks in advance 

Hi,

Please make sure you have added your google account which is associated with your purchase to your phone .

When in Playstore select the correct account before downloading the Enpass app.

In your case you would need to completely uninstall Enpass and redownloading it from Playstore with the right account (the purchase is made from).

Best regards.

Ty for your response.

 

Maybe I was not clear enough, but the problem is that I bought an iPhone, hence I don't have Play Store.

Hey @Egoi_

Actually, the Pro upgrade of Enpass is needed to be bought separately for different platforms, because of the platform specific restrictions. For example, all the purchases on Play Store are managed by Google and will not be accessible on iOS or Windows Store.  If Enpass would have been an online and account-based software then we would have enabled the access on all your associated devices.

The same has been mentioned on our website here:

• https://www.enpass.io/pricing/
• https://www.enpass.io/kb/i-have-purchased-enpass-for-one-platform-do-i-need-to-purchase-separately-for-others/

Thanks