I still have some moths left on the individual plans and would like to pass them to my sister, so she can use Enpass and hopefully to buy a license after it expires.

However, the individual plan subscription is still active and I can't remove it from my user.

A couple years ago, I had a Family license, that was canceled in 2023 as shown in the page https://enpass.onfastspring.com/account under "Subscriptions", there ist also shows that the individual license is active. In the tab "Orders" I see the newly purchased lifetime license.

However on the page https://console.enpass.io/#/dashboard, I only see the family plan, showing two active license, but also that it renews starting on 2024, so it is not active anymore. I can't change anything, except disable my user. Same in the Enpass App on my PC, I still se the Family Plan.

How may I assign the new lifetime license to my user and assign the individual license with left months to a new user?

How can I change the information in the Enpass App?

Thanks and best regards,

Roland

is it still possible to buy LifeTime Version for Private Use or only 3 year Plans?

Sorry but I'm very dissappointed about this. I wanted to buy a LifeTime Version for my daughter. but could not find this. Please let me know it this is still possible. 

Best Regards,

MOM20xx

After I activated the new email address, it only gives me access to the "Lite" version of Enpass and not the Lifetime License that I have. 

How do I activate the lifetime license with my new email address? 

Thanks. 

I have a license related question. Is it allowed, as a single user and without the need for any business/enterprise feature, to install and use an Enpass Personal license or personal free version on a work computer, i.e., within a company‘s network? Or does this violate any license agreement? Or asked the other way around: Do you allow using Enpass Personal only in a strictly non-commercial environment?

Background is that I would like to have my passwords also on my work computer, however, I don’t know if it will cause some legal issues if I just activate Enpass using my personal license. 

I've been using Enpass for a few years and overall very happy. Never had to regret for purchasing Lifetime Pro until now. Please tell me, why do you think that adding ads of Premium subscription to someone who already paid for Pro is a good idea? Just had to install and activate new copy and the first thing I see is February 14th Sale on Premium. The second thing I see is "Explore Premium" banner at the top menu bar. What the heck? Like, seriously?

Here is the actual question - will you remove the ads of any sort for your paid customers in the next release?

Thanks!

1. Enpass ekibinin başka hangi projeleri var. 
2. Enpass bulıt depolama ne zaman devreye alınacak.

3. Enpass şifre yöneticisinde tek kullanımlık eposta ve geçici eposta hizmeti ne zaman göreceğiz.

4. Enpass bilgisayar tasarımı ne zaman modern bir görünüme kavuşacak.

all of sudden, my sync (via built-in) Nextcloud isn't working anymore. No changes whatsoever -> multiple devices (Android, Windows) fail to sync with Nextcloud.

Needed to change sync to folder-sync and install native Nextcloud app, otherwise Enpass is not usable.

Activated logs, all I see is multiple entries of:

Info: 1744177748 [Error while checking for compromised passwords]  : 28

and multiple entries of:

Info: 1744204892 [Enpass::SubscriptionAPIHandler::parseResponse]  License Server Query failed --     Endpoint :  https://license.enpass.io/api/v2/plans/desktop/offers/?country=<REDACTED>&lang=<REDACTED>&license_type=premium&os=windows&os_version=11&team_type Response :  {"error":true,"code":"no_offers","description":"Offer is not available."}

as well as:

Info: 1744204892 [Enpass::SubscriptionAPIHandler::parseResponse]  License Server Query failed --     Endpoint :  https://license.enpass.io/api/v2/plans/?country=<REDACTED>&lang=<REDACTED>&license_type=premium&os=windows&os_version=11&team_type Response :  {"error":true,"code":"plan_not_found","iaps":[]}

Enpass: 6.11.9 (1909) on Windows, 6.11.9.1081 on Android

License: Enpass Premium (Lifetime)

I uninstalled and reinstalled, and received a new code sent to my email to activate premium.  This did not work.  Is there another way to make it work on my iPhone?

I have sent an email to support@enpass.io on Wednesday night, 19th December.

I haven't received any reply yet.

Can anyone check it out? Ticket number ECS-55717

i have sent a mail to support@enpass.io on Saturday, jan. 18th.

Until now I did not receive any answer.

Would someone please take a look, ticket nr. ECS-54385

thx.

Kalle

Discussion we tried the workaround from:

https://discussion.enpass.io/index.php?/topic/29007-enpass-doesnt-remember-keyfile/

Any help would be greatly appreciated.

Please post back when this is fixed.  Yes, I tried some others also.

I got an email notification from Apple that my iOS Premium subscription is due for renewal and I want to cancel - I already have a Lifetime Pro plan - but there is no way to do it. The link the email doesn't work and under "Subscriptions" in my Apple account there's no sign of Enpass.

How do I cancel an iOS subscription?

I've had Enpass installed on my Windows PC for years, but tonight, after a reboot, Enpass is asking me to activate my account with my email again for some unknown reason. No problem: just enter in my email address, right?

So i do.

And I wait.

And wait.

And wait...

I continually check my spam folders, too. Nothing.

15, 20 minutes later. Still nothing.

WHY. This is ridiculous.

Quote

Enpass subscriptions are in-app purchase, for which family sharing is technically not possible.

As explanation there is a link to this Apple Support Page about Family Sharing on which we get the information that family sharing is technically possible with in-app purchases...

Quote

What you can share

• Apps that you can purchase or download from the App Store.

• Subscriptions and in-app purchases from participating apps.

There are a bunch of apps that use family sharing subscription paid with in-app purchases, i.e. Fantastical Calendar or Halide Mark II Camera etc.

Why is Enpass stating that it is "technically not possible" though the decisive point is if Enpass wants to participate in-app purchases supporting family sharing?

How can i change my registrated email address?

Edit fastspring refunded me

during the sale I bought a new one year licence and accidentally used the wrong mail address, so it didn't show up. I opened a ticket, but never heard back.

Since my renewal was up a couple of days later, I used the sale again this time with the proper mail address, hoping everything just taking longer due to the sale. That licence properly activated, but was overwritten by the automatic renewal...

So yeah. Help.