Garima Singh

Windows Hello doesn't work on system boot, must restart Enpass

Windows Hello doesn't work on system boot, must restart Enpass

I have a few devices and other family members with Enpass on Windows with the latest 6.5.0 version (via the Windows store) and when the devices restart or if i close/re-open Enpass it doesn't offer Windows Hello. I maybe mistaken, but i was under the impression this was a feature in the new version. I have Windows Hello on but says Master password is required every time you restart - is there a setting i am missing?
Hey @Niesfisch Welcome to the forums! To determine whether a device should support Full-time Windows Hello (which is only available with the Store version of Enpass), we rely on the API provided by the Microsoft. This is the only way to distinguish whether the security keys are generated by a legit Hardware TPM. There is little in the scope for any app to do in this case. Even with the external TPMs we cannot assure full-time support for Enpass until Windows Attestation API allows it.