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Garima Singh

Enpass team member
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About Garima Singh

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  1. Hey @Vincent91 Thanks for writing back. To ensure the security of data, we use the open source sqlcipher encryption. Please revert us back if you have any concerns. Thanks.
  2. Hey @Philip Colmer Thanks for writing to us. To do so, you can create a secondary vault and share this vault with the new staff. Once you have set up a new vault in Enpass, you can easily share them with anyone using cloud synchronization. To do so, please follow the below steps- Step 1- First, you’ll need to sync the newly created vault with any of the supported cloud services in Enpass. To do so, follow the below steps- Open Enpass> Go to ‘Enpass settings’ --> Vaults --> Select the new vault---> Select ‘Set up Sync’ and choose a cloud account. Enter your cloud account details, follow the instructions and wait till the sync is done. Step 2- Share the cloud login credentials and secondry vault password with the new team members you intend to share the vault with. Step 3- Now the new staff can restore the vault data by creating a new vault in his/her Enpass from Settings and restore the data via sync using the same cloud account as in Step 1. To do so, please follow the below steps- Open Enpass> Go to ‘Enpass settings’ --> Vaults--> Create a new vault by clicking on '+' --> Click on Restore from the particular cloud --> Login the cloud account--> Click on Continue --> Enter master password (same you using while creating the secondary vault)--> Tap on 'Continue'. Note- 1- Any changes in the new vault will remain in sync as long as none of the team members disconnects the sync on their devices. 2- Every person having access to the new vault has full permissions to read, write (delete) any item from the vault, or even change the vault password as you can’t set any sharing attributes or access permissions. You need to share the password of the new vault which you’re sharing with other users. You’ll have to share the login details of the cloud account with each user you want to share the vault with. Note: We recommend creating a separate cloud account for sharing vaults to protect personal cloud account’s privacy. Also, you can refer to this FAQ. Hope this helps!
  3. Hey @PJS Thanks for sharing your valuable inputs. I have forwarded the same to the concerned team to investigate this issue further. Thanks for the co-operation.
  4. Hey @CLC Sorry for the trouble. I have noted down this and notified the QA team to investigate into this. Thanks for your cooperation.
  5. Hi @CLC Thanks for sharing the details. It seems that firewall is blocking Enpass to connect with internet. Please disable the same and check if the problem still persists. Thanks for your cooperation.
  6. Hey @Karsten.74 Sorry for the inconvenience caused to you. We are already aware of this issue. Our Dev team is working on it and the update with the fixes will be available soon. Please stay tuned for the new update and let us know if the problem still persists after the updated version. Thanks for understanding!
  7. Hey @randomhammer Welcome to the forum! Thanks for using Enpass and writing in. We understand the problem and will help you out. Could you please try saving the 1pif exported file to some other location and check? Make sure while importing the file, you’re selecting the folder rather than the 1pif file. Please try exporting 1Password data as CSV and try to import the same in Enpass. Let us know if you have any concerns. Thanks.
  8. Hey @Martijn;) Thanks for notifying. I have noted it down and forwarded to the team for better understanding. Hopefully, an update for Enpass will be released soon in which we've significantly improved auto-fill feature. Please stay tuned for the new update and let us know if the problem still persists after the updated version. Thanks for the co-operation..
  9. Hey @KathyG Welcome to the forum! Thanks for using Enpass and writing to us. To know about auto-filling in any desktop, please refer to this link of user manual and let us know of you have any concerns. Thanks.
  10. Hey @Oceanwaves Sorry for the trouble you are having. Thanks for reporting this issue. I have shared your inputs to the team. Hopefully, an update for Enpass will be released soon in which we've significantly improved auto-fill feature. Please stay tuned for the new update and let us know if the problem still persists after the updated version. Thanks.
  11. Hey @Lele78 Welcome to the forum! For quick troubleshooting, disconnect the sync from all the devices and reconnect it again. If your problem persists, please share the following details so that we can investigate where the problem could be. On which devices and OS versions (mention all) are you using Enpass? Which Enpass version are you using on each device? Are you getting any error message or code during sync? If yes, share it with us. Are you able to access all Enpass data on any device? Does the Date and Time setting set to automatic on all devices? Does the last synced time get updated on the sync page? Thanks!
  12. Hey @CLC Thanks for writing back. To check if Enpass have an internet connection, please follow these steps: 1. Right-click on the password field in the item → Select Check if Pwned from the options menu. 2. On the next screen, you’ll see a message to validate the operation. Click Continue and check if it successfully gives output or showing any error message. Please also let us know the following details so we can help you better: Are you able to register on any other device? Thanks for the co-operation.
  13. Hey @Anton Popov Welcome to the forum! For quick troubleshooting, disconnect the sync from all the devices and reconnect it again. If your problem persists, please share the following details so that we can investigate where the problem could be. On which devices and OS versions (mention all) are you using Enpass? Which Enpass version are you using on each device? Are you able to access all Enpass data on any of the two devices? Thanks!
  14. Hi @100 Watt Walrus Thanks for reporting this issue with the attached details. I would like to share that this is a known bug and we have assigned it to the Dev team for a fix. Thanks for your co-operation.
  15. Hi @sillieidiot Thanks for using Enpass and welcome to the forum! We really appreciate you for exploring the app and giving time in finding this valuable suggestion. The suggestion has been noted and forwarded to the development team for further consideration. Thanks for the suggestion!
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