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Hi @sdudulon Our team is looking into the reported concern but require some additional information in this matter. Please share the below details so we may proceed further with the investigation - No of vaults you are using and are they connected to any cloud services? No of Items and attachments in each vault. Total size of enpass.dbsync file ( from documents> enpass> vaults> .dbsync file) Your cooperation in this case is appreciated.

Hi @toomaj To assist you better with your concern, kindly elaborate a little more on the issue and share the below details with me - The version of the Enpass app and OS on your iOS and Mac device. A screenshot of any error which is occurring.

Hi @teeko On the devices on which you are facing this concern, please try the below steps - Take a backup of the Enpass Data on your device. Erase Everything. Restore using the backup file. Sync the Vault with the Dropbox Account. If the issue persists, please share the below details - The version of the Enpass app and OS you are using on your Android device. A screenshot of the error occurring would be helpful.

Hi @tatami For troubleshooting purposes, please review the below settings and follow the steps - I would suggest you disconnect the Wifi-Sync server from all the connected devices and set it up manually by following the steps in the link - https://www.enpass.io/wifi-sync-manual-setup/. Ensure that you have allowed access to Enpass in your Antivirus/Firewall/VPN settings. Refer to this highly useful troubleshooting guide in case you get the same error after creating a manual Wifi-sync server -https://www.enpass.io/troubleshooting-wifi-sync/ If the issue persists, kindly share the below details with me and I'll have this further investigated for you - The screenshot of the error occurring. Any Antivirus/VPN services you are using.

Hi @Secure As you have the Enpass data already synchronized to Google Drive, you just need to restore your data on your newly installed Windows 10 device. On the welcome screen of the Enpass application on your device, choose to Restore Existing -> Select Google Drive → Enter master password → Continue. All the passwords will be synced to your device.

Hi @Johnny78 Thank you for sharing the details. I have forwarded this concern to our dedicated team and will get back to you soon with an update. Thank you for your patience in the interim. #SI-3162

Hi. no you are not the only one, I've been facing this issue recently on both iOS and Mac, it's not funny at all, I don't know how many items have not been updated. cc @PiLoT

Hello, I have been using Enpass for a few years. Best software product I have ever used. I have suggested Enpass to all of my friends and family. I have had a few issues over the years and you guys always seemed to get me going again no matter how simple the question. Now I have a new issue. My hard drive died. Blue screen of death! Got it fixed and new Win 10 installed. Apps are working again. Now I need to get Enpass installed and running. I have Enpass synced from google drive across all of my devices. A windows PC (different from this newly reinstalled one), a Mac, a tablet, and my cell phone. Enpass still works fine on all of these devices. I downloaded Enpass app from Enpass website store. What steps do I take next to get my Enpass app up and data from the cloud back to it? Thanx in advance for your help. Kind regards, David W

I have Enpass running on my Mac Studio. This is my main copy and I have set it up as my Wi-Fi Sync Server. I have a single vault and this syncs without a problem with Enpass on my iPad and iPhone. When I try to sync it with Enpass on my MacBook Pro, I get a Sync Error message: "Couldn't connect to WiFi Sync Server. Make sure that server is running and you are connected to same network." I've turned off the firewalls on both Macs. I've restarted both Macs. I've restarted my wireless network. I've stopped and started Wi-Fi Sync on the Mac Studio. I'm so frustrated. What can I do to sort this? By way of background, both Macs are running macOS 13.0.1 and Enpass 6.8.4.

Hey devs, how is the current status of the feature request? Is this still on the roadmap? Regards abrix

Hi! So far it looks like my issue is fixed. Will keep you updated.

Not sure if it is the same issue but I just wasted a day on migrating from owncloud to nextcloud because it seems the native “Nextcloud” sync option is expecting the vault files in a subfolder called “Enpass” and not in the root of the cloud space/Nextcloud. After moving the files to a subfolder called “Enpass” it connected and synced properly.

Hi @Abhishek Dewan I wasn't able to disconnect Dropbox from Enpass on my Mac. I ended up removing the app entirely, reinstalling and restoring from Dropbox and that seems to have fixed the sync issues. Thanks

I sync my Macbook and Android phone to a dropbox vault. All of a sudden, without changing anything, the android app won't sync anymore. I get only the message in the title of this post. Please advise. jv

Hi @Manish Chokwal Thanks for the statement. I think we talk over the different scenarios. You talking from the Login or create a new container. I'm talking about an existing container. I have created another example for this: https://filecrypt.cc/Container/2F8EAEEEC6.html. The password is >>>test<<< (without arrows).As you can see, the BaseURL is the same as for https://filecrypt.cc/Register.html. The ID of the input field for the password in an existing container (https://filecrypt.cc/Container/2F8EAEEEC6.html) is called "p4assw0rt". The name of the same field is "password". The entry in Enpass has the Website parameter set to "https://filecrypt.cc" and the Password parameter set to "test". So, should Enpass recognize the field correctly and enter the password?

hi, I'm a Enpass Pro lifetime user and would like to upgrade to Enpass Premium lifetime. I tried to buy a premium lifetime license in the android app, but i only find the option to subscribe. Is the lifetime option so well hidden or can you really not buy it in the android app?

That warning is from the OS itself. During shutdown the OS sends a quit request to all open apps. If the app doesn’t respond immediately or shut down, the OS shows that notification. If the app quits in the meantime, the notice automatically goes away. Enpass just takes slightly longer to shut down than the OS is configured to wait. You can safely ignore that unless Enpass is actually stopping your machine from shutting down or restarting.

Thank you very much @Abhishek Dewan

When I shutdown or restart my Mac mini 2018 running macOS Monterey, for half a second a window appears, saying that Enpass interrupted my Mac from shutdown/restart. Then the window disappears by itself, and my Mac shuts down/restarts. How can I solve this issue?

Hi I reinstalled several time the app using MacAppStore or downloading the app form the official website but problem still remains. Now I'm using the app downloaded from MacAppStore ver. 6.8.4 (1166) on macOS Ventura 13.0.1 Often app crashes when i'm on safari and I try to use the autofill feature: safari enpass extension tries to launch enpass desktop app but the desktop app is already running and i get an error message on the safari. After I try to click on enpass icon on top bar but enpass doesn't response, so I go to Activity Monitor and I see that enpass desktop app gets stuck and then I kill the app. This behaviour always happens. I saw no crash report where I can find this report? Attached a couple of screenshots taken few seconds ago :-( Many thanks Regards Johnny78

Hi @sdudulon The reported concern has been forwarded to our dedicated team, and I will get back to you as soon as they update me. Thank you for your patience in the interim. #SI-3194

Hi @Peo Welcome to the Enpass Forums. DropBox Error:204400 is a known issue and occurs when Dropbox updates their encryption token on their servers. Moreover, Dropbox has fixed the issue from their end and it should be resolved now. If you are still facing this issue, create a manual backup, then remove the synchronization from all the connected devices. While doing so, you will also get an option to ''Delete data from Dropbox". Please proceed with it and after doing it, enable the synchronization again.

Hi Abhishek, Will do. Thank you. Francis

Hi, Have you tested these sites ? any news ? Thanks for answeri

Good morning everyone, since this morning intermittently enpass has been reporting the following error. "Sync Error Something went wrong while syncing with Dropbox. Error code:204400" This error appears to me all the time and then suddenly disappears and after a few minutes/hours it reappears, what can it be due to? Thank you in advance for your support Matteo