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Hey Enpass Support Team, Hope you can help, I've been a happy Enpass user for many years now, and it's been fantastic across Windows, Linux, and iOS and I've recommended it to loads of people. I have enpass Pro and until yesterday I had around 400 items in my vault. Yesterday, I tried out the Wi-Fi sync feature for the first time, and that's when things went wrong. Suddenly, only 13 items were left in my vault. I've tried resetting Enpass on all my devices, removing cloud-stored vaults, and restoring from a backup, which brings the items back temporarily. But as soon as I sync with anything (folder, Wi-Fi, OneDrive, iCloud), all except 13 items vanish again. I've never had issues with enpass before, so this is really puzzling. Could you please help me figure this out? Thankyou!
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BnSmit84 joined the community
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Lifetime Pro started following Lifetime Pro is now with Ads???
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I am also a Lifetime user and can understand the annoyance. There needs to be better communication from Enpass here! I can understand that you want to generate regular income, but upsetting the people who brought you here in the first place is bad. I feel like I'm being taken for a ride here too. I'm a Pro user and the app wants me to pay €70 for a lifetime license. If I go to the homepage, it only costs 56€. I would assume that a loyal existing customer would pay less! I'm disappointed in you!
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Lifetime Pro joined the community
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iOS 18.4 betas + Enpass 6.11.8 & 6.11.9 : Premium license not recognized
jhcook replied to brianhelfrich's topic in iOS
Can I get an invite? -
iOS 18.4 betas + Enpass 6.11.8 & 6.11.9 : Premium license not recognized
Xander84 replied to brianhelfrich's topic in iOS
It is only available as test flight beta, not in regular store -
I am having this same issue, when is a fix going to be made public?
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DarrenB joined the community
- Yesterday
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iOS 18.4 betas + Enpass 6.11.8 & 6.11.9 : Premium license not recognized
jhcook replied to brianhelfrich's topic in iOS
It’s not available in the Australia App Store 😠 -
Cannot Activate Enpass Premium on iOS
Jason Montgomery replied to Jason Montgomery's topic in Registration and Purchases
It didn't, but hopefully a future update will. -
Another Lifetime Pro user feeling screwed over. I know you don't care because you already have my money, but now SPAMMING your PAID customers is completely unacceptable. I really regret ever getting involved with Enpass.
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I wanted to ask again politely whether this feature has been implemented in the meantime?
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JonInAtl joined the community
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Cannot Activate Enpass Premium on iOS
AnakinCaesar replied to Jason Montgomery's topic in Registration and Purchases
Ok, if you're on beta that's the issue. But I do believe there was an update today/yesterday and it seems to fix this issue for other users. So maybe try updating Enpass and it should work again. -
Cannot Activate Enpass Premium on iOS
Jason Montgomery replied to Jason Montgomery's topic in Registration and Purchases
I am on beta - I'm surprised it could cause the autofill to fail and deliver the message that I am not in premium mode. I turned it off, and will retest once the next full update comes out. I appreciate your help. -
iOS 18.4 betas + Enpass 6.11.8 & 6.11.9 : Premium license not recognized
Xander84 replied to brianhelfrich's topic in iOS
I can confirm this. Happy that it works again 👍🏻 -
Yea it is so annoying I have reported this issue over half a year ago and still no workaround fix or update
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@Tarun Singh Rawat Could you please report on the progress? I'm currently loosing faith in Enpass, not being able to resolve such a problem in a timely manner. It's obviously not an individual problem of a single user, but affects many (if not all) macos users.
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Cannot Activate Enpass Premium on iOS
AnakinCaesar replied to Jason Montgomery's topic in Registration and Purchases
This indicates, that your license is correctly loaded. If you are now facing issues in autofilling, it might be related to the iOS version, are you using a beta version? Otherwise it should be working fine. - Last week
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Cannot Activate Enpass Premium on iOS
Jason Montgomery replied to Jason Montgomery's topic in Registration and Purchases
Enpass Premium All Access (Lifetime) -
Cannot Activate Enpass Premium on iOS
AnakinCaesar replied to Jason Montgomery's topic in Registration and Purchases
So if you open the Enpass App, click on settings and then under "license information" you click on your email, what does it state there? -
Cannot Activate Enpass Premium on iOS
Jason Montgomery replied to Jason Montgomery's topic in Registration and Purchases
I am a longtime user that purchased the Pro Version. I used to be able to autofill logins and passwords from Enpass on my iPhone, and now I can't - I get the message I mentioned above. Is this part of the change from "Pro" to "Premium"? -
No, if you have no master password you will not be able to activate FaceID.