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To help investigate and resolve this issue, kindly send us an email from your registered email address at support@enpass.io. Our support team will review the details and provide further assistance.

Same issue here as well! I am thinking about moving on ...

Go to Document Folder -> Rename Enpass folder and then try to open Enpass, it should display a welcome screen.

Hi, i have sent a mail to support@enpass.io on Saturday, jan. 18th. Until now I did not receive any answer. Would someone please take a look, ticket nr. ECS-54385 thx. Kalle

I upgraded my macOS to Sequoia recently and find I no longer can save usernames/passwords to Enpass. Only option seems to be Apple's Passwords. My preference is Enpass 6.11.8 (1860)

The technical team is still investigating the issue and working on a solution. While we don't have an estimated timeline for its release, it will be made available as soon as it's ready.

I have successfully installed Enpass on a newly created mint 22 system. However when I launch Enpass I do not get the Welcome Screen but rather the normal startup screen requesting the password which I haven’t set up yet. Why?

UP Still waiting for any info about this issue...

Enpass is not autofilling the password and 2FA fields correctly on the website https://www.cloudns.net/. The Email field is filled correctly, but: The Password field is being filled with the 2FA information. The 2FA field is not being filled (it remains blank). Additional Information: Operating System: Windows 10 Pro 22H2 (Build 19045.5371) Enpass Version: 6.11.7 (1859) (website version) Browser Extensions: Chrome v132.0.6834.84 + Enpass Extension v6.11.3 Edge v132.0.2957.115 + Enpass Extension v6.11.3 Firefox v134.0.1 + Enpass Extension v6.11.3.2 I hope the team can address this issue in a future update.

Good afternoon, After more than 5 years, this situation remains unchanged. I am currently in the process of transitioning to Fedora 41, and as a paid subscriber, this is a critical usability issue in a Linux system. I kindly request if you could address this error regarding accented characters in the master password. I have been using this application for years, but if this is not resolved soon, I will need to consider migrating to alternative solutions. Thank you in advance

I enabled all these flags, but everytime i want to use passkeys (create or login) the google password managers opens. On EVERY website (e.g. nintendo, amazon).

There already is a setting to disable handling of passkeys by Enpass, but it's in the browser extension options, not the Enpass app. chrome-extension://kmcfomidfpdkfieipokbalgegidffkal/pages/settings/option.html

Enpass has a convenient feature for saving Passkey, but it can be a hassle for users who want to use a physical security key. Specifically, when you want to register a new authentication key to a hardware security key, Enpass responds immediately to the registration dialog, and the Enpass unlock dialog appears on top. To register to a hardware security key, you need to cancel this and choose whether to save to the OS or the hardware security key. To make matters worse, some websites give up on registering Passkey as soon as you close the Enpass dialog. In this case, you have to kill Enpass before registering the key and restart it after registration, which is a hassle. Is it possible to disable this in Enpass settings, or to create a blacklist so that you can specify sites where the Passkey function does not respond? The best case would be to integrate it with the OS dialog, but I expect this will be difficult.

Hi, I had a lifetime Pro subscription and just bought a lifetime Premium sub just to have passkey support. However, on Mac 15.2 in safari, brave and chrome, I never get a popup to save my passkey with Enpass. I tried it with google.com and I can save it to iCloud, to the browser, and even to 1Password, but never to Enpass. Enpass version is 6.11.8 (1861) and the browser extension in Brave is 6.11.3. I do not like the feeling of being scammed by being promised a feature that does not work. On my galaxy S23 Enpass also doesn't prompt me to save a passkey - and yes, I set enpass as the preferred autofill handler. So either tell me how to fix this or tell me how I can get a refund :/

There should have been an "Upgrade from Pro to Premium" for say... €20 or €30. I would be happy with that... now I just paid €75 for something that is just slightly better. This is insane. Very poorly handled indeed.

I too agree, I bought a lifetime license and now I am being annoyed to pay once more. I have been using Enpass for years and really enjoy using it and this really makes me like it less. I eventually did buy the lifetime again for premium however if this happens again, I'm switching again to something else even though I really do not want to. This is just disrespecting the customers in my opinion. At least there should have been a decent discount for pro users upgrading to premium.

Oh wow, another marketing BS. Thanks. for nothing

Hello and thank you for your answer, 1. Enpass 6.11.8 on Mac OS 12.7.6 2. File type is RTFD (see attachmant) Right now I found my mistake by myself. The file type was RTF. If I make a PDF out of the RTF, Enpass will import it. I assume you cannot import RTF.

Please ensure to enable the "Autofill using Accessibility" service in the Autofill settings of Enpass. After enabling this service, open the Vivaldi browser and try using the autofill feature. #SI-4016

To assist in investigating the issue, could you please provide the following information: The version of Enpass and the operating system of your device. Confirm the file type (e.g., .jpg, .txt, or any other format). If possible, kindly share a dummy file with us.

@Amandeep Kumar @Gulshan Dogra It's 2025 now, and this feature was requested about six years ago. What's the status of this feature? When will it be released?

Hi, Today I tried to create a passkey on LinkedIn (German version, but still linkedin.com). They ask for my password and send a verification code via mail. When I entered the code from the mail into the website the Enpass dialog pops up and asks, if it can update the entry for LinkedIn. I click on "Update" and then LinkedIn complains "An error occured. Please try again.". But that does not work either. According to Enpass the passkey has been successfully saved. But LinkedIn does not seem to recognize this, so I always have to login with mail + password + OTP. I use Firefox on Windows 11 (all patched to the latest release of today). Is this a known issue or is there a work around for this?

I apologize for overstating. I must be mixed up with the Windows versions as well since I use it across Windows, Linux, MacOS, and iOS. I can only wish the version numbers stayed in sync and releases were simultaneous, but it's probably not practical. All I can say is the release hit flatpak first, then extras, then AUR, based on my checks. Might be my update client wasn't getting fresh info each time.

I flagged the AUR package the same day the new version was released and it was update less than 24 hours after that. I wouldn't say it was late in any way. Also, it wasn't "several versions out of date". As far as I know the previous version was the last version available for Linux at the time. Notice that the Linux version of Enpass is not updated as frequently as the Windows version. Version history in Linux: https://www.enpass.io/release-notes/linux/ Version history in Windows: https://www.enpass.io/release-notes/windows-pc/ The one in the Manjaro repository probably got update **after** the AUR version was updated.