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  1. Today
  2. I have exactly the same problem for about 6 weeks now. Hope this will be fixed very soon. Thanks!
  3. Hi @hispanico957 No two vaults can be synced to the same cloud account and each vault in Enpass must be synced to a distinguished cloud. However, you can use the same cloud service provider (i.e., Dropbox, Google Drive, etc) but the accounts must be different per vault. Kindly use different cloud account to synchronize in case of multiple vaults.
  4. Hi @johnq Thank you for sharing the feedback with us. While we look into this concern for you, please share the requested logs with us as well.
  5. Hi @sargan We have received your query on support@enpass.io and have responded to the same. To avoid duplication of efforts and confusion, we request you to please revert to the same. We appreciate your understanding in this case.
  6. Hi Riza Thank you for sharing the requested details. While we look into this concern for you, please share the exact version of the OS as well.
  7. Hi @krblaz Similar to Mac, the Microsoft Store version of Enpass for Windows (v6.5.0 or later) supports Full-time unlocking with Windows Hello. To enable this feature: The device must have a security processor, Trusted Platform Module (TPM) version 2.0, and it should be enabled. Enpass must have a Master Password set. Then you can enable Windows Hello in Enpass by going to Settings > Security > Quick Unlock. Please ensure that you are using the Microsoft store version of the Enpass app and not the website version.
  8. Hi @MaxKraft Thank you for letting us know that the issue you were facing has been resolved. In case of any other queries/concern, feel free to create a new forum or contact us at support@enpass.io and we will be happy to help!
  9. Hi @Tobl We appreciate your feedback, and I want to assure you that we have taken note of it. I have promptly shared your input with our development team to help us make future improvements. Your patience during this process is genuinely valued.
  10. I finally found the issue! My Firefox was set to delete all cookies after shutdown, so basically a private mode. For the Enpass extension the option "Work with private mode" was disabled, so it couldn't work on my browser. Problem solved, thanks a lot to everyone for the patient help.
  11. Is something similar possible on Windows using Windows Hello pin? I have desktop PC and pretty convoluted master password and it's annoying entering it every morning and after every PC restart.
  12. newest FF version is 117.0.1 for Ubuntu, maybe update and check again. Works for me in a fresh VM
  13. This sounds like you tried to create a new vault in the same cloud location instead of opening and reusing your old vault. In the setup process try to restore / recover from cloud instead of saying, that you're a new user. Refer to here: https://support.enpass.io/app/setup/restoring_your_existing_enpass_data.htm Or try adding your old vault according to this: https://support.enpass.io/app/vault/adding_an_existing_vault_in_enpass.htm
  14. Hi @Abhishek Dewan, some answers to your findings. URL pattern: discussion.enpass.io Result: Password suggestion is shown for https://discussion.enpass.io/ And just to be clear, I don't want the wildcards to block URLs, they should match them URL pattern: *.enpass.io expected behavior: match: www.enpass.io discussion.enpass.io anything-else.anpass.io should not match: enpass.io URL pattern: test*.enpass.io expected behavior: match: test-foo.enpass.io test-bar.enpass.io test-anything-else.anpass.io should not match: dev-test.enpass.io www.enpass.io discussion.enpass.io www.discussion.enpass.io
  15. Yesterday
  16. I followed your instructions. It still does the same thing. However, i may have identified the cause: it only happens if I put my machine to sleep (not shutdown ro restart) and I resume a number of hours later (like after a whole night, e.g. 10h). Enpass was left running before going to sleep. I may be that Windows resumes from sleep with the wrong system time and takes a few seconds to update the time to the correct time (NTP sync, etc). If Enpass relies on the system time to be correct or to not have lagged -- system time versus hardware clock time are not the same -- then it may think that the machine has travelled in time or that too much time has passed because all of a sudden it's 10h behind. You may want to look into that.
  17. I search to syncornize Enapss on my new samsung but i receive always this message: enpass unable to connect two vaults to the same account for data synchronization: Primary vault This happened now also with Enpass desktop Pls how solve it ? Thank Hispa
  18. Hello, Extension for Edge version 6.8.6 Microsoft Edge Version 117.0.2045.36 (Official build) (64 bit) Enpass 6,9,0 (1465)
  19. I transferred my Enpass to a new phone. account verified. I have deregistered the old phone from linked Devices All logged in and passed security and sync to DropBox ..... initially only 10 items, I clicked on 'already registered' and gave my email, and you sent authentication code. So all that done ... and it then gave me '25' items. How do I recover to all my items, as on my other device, and as previously on phone - I purchased lifetime license for up to 3 devices.
  20. Here you are: Enpass: 6.9.0 (1467) OS: Ubuntu 22.04.3 LTS
  21. Hi @Matt R Kindly also share the version of the Enpass app along with the number of Vaults, Items and attachments.
  22. Hi @MaxKraft Thank you for sharing the screenshot. Kindly share the version of the Enpass and OS as well and I will get this concern further checked for you.
  23. Hi Riza Thank you for sharing the screenshot. Kindly share the version of the Enpass, OS, Enpass Extension and browser version as well and I will get this concern further checked for you.
  24. Hi @Mokaraa I kindly ask you to please review my post from September 13th. Our development team is actively addressing the issues related to specific regex patterns, and as soon as a patch is available, I will promptly update this forum. Your patience is greatly appreciated during this time.
  25. Last week
  26. I'm using iCloud, but since I'm using the fingerprint scanner of the Mac to authenticate, I never get show the password field or the "Keep me signed in" option! A popup is shown for the fingerprint, no checkboxes available.
  27. @Abhishek DewanI am using the Desktop app on a Mac with Ventura 13.5.1. It freezes instantly and is unusable. I cannot access any of my passwords...What do you recommend?
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