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Hey Enpass Support Team, Hope you can help, I've been a happy Enpass user for many years now, and it's been fantastic across Windows, Linux, and iOS and I've recommended it to loads of people. I have enpass Pro and until yesterday I had around 400 items in my vault. Yesterday, I tried out the Wi-Fi sync feature for the first time, and that's when things went wrong. Suddenly, only 13 items were left in my vault. I've tried resetting Enpass on all my devices, removing cloud-stored vaults, and restoring from a backup, which brings the items back temporarily. But as soon as I sync with anything (folder, Wi-Fi, OneDrive, iCloud), all except 13 items vanish again. I've never had issues with enpass before, so this is really puzzling. Could you please help me figure this out? Thankyou!

I am also a Lifetime user and can understand the annoyance. There needs to be better communication from Enpass here! I can understand that you want to generate regular income, but upsetting the people who brought you here in the first place is bad. I feel like I'm being taken for a ride here too. I'm a Pro user and the app wants me to pay €70 for a lifetime license. If I go to the homepage, it only costs 56€. I would assume that a loyal existing customer would pay less! I'm disappointed in you!

Can I get an invite?

It is only available as test flight beta, not in regular store

I am having this same issue, when is a fix going to be made public?

It’s not available in the Australia App Store 😠

It didn't, but hopefully a future update will.

Another Lifetime Pro user feeling screwed over. I know you don't care because you already have my money, but now SPAMMING your PAID customers is completely unacceptable. I really regret ever getting involved with Enpass.

I wanted to ask again politely whether this feature has been implemented in the meantime?

I wanted to ask again politely whether this feature has been implemented in the meantime?

Ok, if you're on beta that's the issue. But I do believe there was an update today/yesterday and it seems to fix this issue for other users. So maybe try updating Enpass and it should work again.

I am on beta - I'm surprised it could cause the autofill to fail and deliver the message that I am not in premium mode. I turned it off, and will retest once the next full update comes out. I appreciate your help.

I can confirm this. Happy that it works again 👍🏻

Confirming issue has been resolved in v6.11.10. Thank you kindly.

Yea it is so annoying I have reported this issue over half a year ago and still no workaround fix or update

We have addressed the concern in ECS-55717 and marked ECS-55735 as a duplicate.

@Tarun Singh Rawat Could you please report on the progress? I'm currently loosing faith in Enpass, not being able to resolve such a problem in a timely manner. It's obviously not an individual problem of a single user, but affects many (if not all) macos users.

This indicates, that your license is correctly loaded. If you are now facing issues in autofilling, it might be related to the iOS version, are you using a beta version? Otherwise it should be working fine.

The ticket was changed to ECS-55735

This was resolved with today's update. Thank you!

Enpass Premium All Access (Lifetime)

So if you open the Enpass App, click on settings and then under "license information" you click on your email, what does it state there?

I am a longtime user that purchased the Pro Version. I used to be able to autofill logins and passwords from Enpass on my iPhone, and now I can't - I get the message I mentioned above. Is this part of the change from "Pro" to "Premium"?

Can you advise where the log files are for Enpass or if there's a debug mode I can turn on.

No, if you have no master password you will not be able to activate FaceID.