Tarun Singh Rawat

We're currently reviewing the issue with the technical team and will share an update soon.

Please follow these steps: Disconnect sync on all your devices. Ensure that the date and time settings are set to automatic on all devices. After completing these steps, proceed as follows: Reconnect sync on all devices. Add a new item on one device and verify if it syncs across all other devices.

Please create a new folder and attempt to sync the vault using this newly created folder. Afterward, please verify if the issue persists.

To help us investigate the issue, please provide the following details: Please confirm whether you have write access to the location where your Enpass data is stored. To check this, go to Enpass > Advanced Settings, find the data location, navigate to that folder using your file manager, and try creating a new folder. Let us know whether you're able to do so successfully. Are you encountering this issue with multiple items, or is it limited to a specific item?

We are looking into the issue with the technical team and will follow up with an update soon. #SI-4346

We've already added the feature you requested to our development roadmap, and I've passed your feedback along to the team. While we don't have a specific release timeline at the moment, please be assured that it will be available as soon as it's ready. #SI-1404

Please download the latest version of the Enpass app and check if the issue is resolved. If the problem persists, kindly share a few URLs where you're experiencing the issue.

Please try the following troubleshooting steps: Disconnect and reconnect your cloud sync in the Enpass settings. If the issue persists, take a manual backup of your latest Enpass data and make sure you remember your master password. Afterward, uninstall and reinstall Enpass. If the problem continues, kindly confirm the OS version of your devices.

Open the Enpass app on your Android device, tap the three dots menu, and select the option to sort items by modified time. If you are not getting the option, please share the screenshot with us.

Please disconnect the sync between your Enpass vault and Onedrive, then reconnect it and check if the issue is resolved.

The latest Enpass version 6.11.10 is supported on macOS 13 (Ventura) or later. Please update your operating system to download and install the latest Enpass app.

To update the email address linked to your purchase, please follow these steps: Unlock Enpass on your iOS or Android device. Navigate to Settings > License Information > Change. Enter the new email address you’d like to use. The purchase will be transferred automatically. Note: Ensure you are signed in to the iOS App Store or Android Play Store with the original purchase-linked email address when completing the above steps.

Please set Firefox as your default browser on your device and then attempt to sync with iCloud.

Please review the CSV format supported by Apple and compare it with the CSV file from Enpass to ensure that the column headers are present and properly formatted. Once you've confirmed that the file includes the correct headers, attempt to import it again into Apple Passwords.

We are looking into the issue with the technical team and will follow up with an update soon. #SI-4339