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Tarun Singh Rawat

Enpass team member
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Everything posted by Tarun Singh Rawat

  1. While we are trying to replicate the issue, could you please try reloading the page, as the Enpass icon should appear. Additionally, check that the option "Ask for browser authentication every time" is enabled in the browser settings within Enpass. If the problem persists, please provide a screen recording if possible?
  2. Could you please follow these steps: 1. Try setting a keyboard shortcut for unlocking Enpass. This should show up in the inline menu, but please ensure it doesn’t conflict with any shortcuts already assigned to the browser. 2. Revoke the extension's connection and then set up a new connection. Afterward, please restart your browser. If the issue persists, please provide the following details: - What version of the extension are you currently using? - Are you experiencing the same issue in other browsers, such as Chrome or Firefox?
  3. Could you please share the URL of the website you’re experiencing issues with? Additionally, if possible, could you save the webpage and send it to us? To save the webpage, you can follow these steps: Open the webpage in your browser. Click on the menu icon (usually represented by three dots or lines) and select "Save page as..." Select the format (e.g., "Webpage, complete") and save it to your computer. Once saved, you can attach the file to your reply. This will help us better understand the problem and provide you with more effective assistance.
  4. I am submitting this issue to our technical team as a feature request, and we will evaluate it for future updates. Please note that we must consider various factors in the decision-making process. #SI-4042
  5. For the first issue regarding the Google Password Manager prompt, please go to your Chrome settings and disable the option for saving passwords in the Google Password Manager. Regarding the Enpass autofill issue, make sure both “Android Autofill Service” and “Autofill using Accessibility” are enabled. If you’re still experiencing problems, could you please share the specific websites or apps where the Enpass autofill prompt isn't appearing? This will help us assist you better. #SI-4040
  6. I've reported this issue to the technical team. They are currently investigating it, and I will reach out to you with updates as soon as I receive them. #SI-4039
  7. I've reported this issue to the technical team. They are currently investigating it, and I will reach out to you with updates as soon as I receive them. #SI-4038
  8. I've reported this issue to the technical team. They are currently investigating it, and I will reach out to you with updates as soon as I receive them. #SI-4027
  9. The issue has been addressed, and we've released an updated version of the Enpass app: Android Version 6.11.1 (1022). Please download the latest version to ensure you have the most recent improvements. Enpass Password Manager - Apps on Google Play
  10. I've reported this issue to the Enpass technical team. They are currently investigating it, and I will reach out to you with updates as soon as I receive them. #SI-3998
  11. @Marc Winter Regarding the issue where clicking on the browser plugin's icon results in a delay of a second or two before the popup appears, we have developed a fix that will be included in the upcoming update. We appreciate your patience in the meantime. #SI-3975 As for the popup appearing in wrong position, a feature request for this functionality has been submitted and we may consider adding it in our future updates. However, please understand that several factors and considerations have to be taken into account. #SI-3993
  12. Our technical team is looking into this issue and will provide their findings shortly. I’ll keep you informed of any updates, and if additional information is required, I’ll get in touch with you. SI-3851
  13. I've reported this issue to our technical team. They are currently investigating it, and I will reach out to you with updates as soon as I receive them. #SI-3992
  14. Our technical team has acknowledged the issue and is actively working on a solution. Fixing this bug may take some time, and the resolution will be included in the future updates of the application. We appreciate your patience and understanding.
  15. @MacFreek I've reported this issue to the Enpass technical team. They are currently investigating it, and I will reach out to you with updates as soon as I receive them. #SI-3967
  16. @JamRoller Please provide us with the HTML webpage by following these steps: 1. Open the Webpage on which the issue is occurring in your browser. 2. Save the Webpage: - Press “Ctrl + S” on your keyboard to open the “Save As” dialog. - Alternatively, right-click on the webpage and select “Save Page As”. 3. Save the Page: - Choose a location on your Desktop or another convenient location to save the webpage. - This will create an HTML file and a folder containing associated files. 4. Compress the Files: - Select both the HTML file and the folder. - Right-click on the selected items and choose “Send to” → “Compressed (zipped) folder” to create a ZIP file. 5. Share the ZIP File: - Send the ZIP file to us, and we will further investigate the issue.
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