Tarun Singh Rawat

We’ve escalated your suggestion to the technical team. They will examine its feasibility and consider it for a future roadmap update. #SI-4419

The issue has been escalated to our technical team, and they're currently looking into it. We'll share updates as soon as we have more information. #SI-4418

Our technical team is informed and is currently investigating the issue. We’ll update you as soon as we receive an update from them. #SI-4417

Please reach out to us directly at support@enpass.io so our support team can look into this and assist you promptly.

Enpass stores its vault in a hidden app-specific folder on Google Drive, so it won’t appear in your main "My Drive." To confirm its storing data: Go to drive.google.com and click the Settings icon. Select "Settings" > "Manage Apps." Find Enpass in the list. If you see the option "Delete hidden app data," it confirms Enpass is storing data on your Drive. This indicates that syncing is active, even if the files aren't directly visible.

At the moment, we don’t have any updates to share. While we can’t confirm a release date just yet, rest assured the fix is still on our roadmap and will be released once it's ready.

Our technical team is informed and is currently investigating the issue. We’ll update you as soon as we receive an update from them. #SI-4410

The Enpass browser extension communicates with the Enpass app via a localhost address. To help us verify which port the Enpass server is using, please follow the steps below on your Ubuntu system: Open the Terminal. Run the following command to check if the Enpass app is listening on port 10391: lsof -i:10391 If there is no output (i.e., the command returns blank), please repeat the command for the following ports: lsof -i:10392 Isof -i:10393 lsof -i:10394 lsof -i:10395 Once you've run the commands, kindly share the output with us so we can investigate further.

We're glad to hear the issue is resolved! We noticed differences in the item count across categories in your screenshots, possibly due to accessing different vaults. Please check if you’re using multiple vaults and select "All Vaults" to view everything. Let us know if the issue comes up again.

Please ensure your device’s time is set to automatic and is synchronized across all devices, as OTP codes are time sensitive.

Our technical team is informed and is currently investigating the issue. We’ll update you as soon as we receive an update from them. #SI-4403

We’re very sorry for the inconvenience this has caused. Please email us directly at support@enpass.io so our support team can investigate and help resolve this issue as quickly as possible.

I've shared your suggestion with our technical team for further review, and they will evaluate it as a potential feature request. Thorough consideration will be made before this could be added in our roadmap. #SI-3941

Please make sure you are using the latest version of the Enpass app. Additionally, try temporarily disabling the Enpass browser extension and check whether the issue still occurs. If the issue persists, please email us directly at support@enpass.io so our support team can investigate and help resolve this issue as quickly as possible.

We thank you for the insights and have shared your suggestion with our technical team for further review. Upon thorough consideration and they will evaluate it as a potential feature request. #SI-4402

Regrettably at this time, we don’t have any new updates to share. Please be assured that our technical team is promptly working on fixing this on the upcoming releases and we will keep this thread informed.

Our technical team is actively addressing the issue. We appreciate your patience and understanding as we work toward a solution. While there is no confirmed release date yet, the fix will be rolled out as soon as it’s ready. #SI-3955

Our technical team is informed and is currently investigating the issue. We’ll update you as soon as we receive an update from them. #SI-3950

Thank you for your interest. The Enpass team is currently dedicated exclusively to enhancing and supporting the Enpass Password Manager. Enpass does not store vaults on its servers. Vault data is synced via your chosen cloud service or stored locally. For Business users, the Enpass Hub securely stores metadata and encrypted keys for features like sharing and recovery not the vault contents themselves. Enpass uses email addresses to manage paid licenses. While the app can be used with a free account, some features are limited. We’re working on improving the user experience and appreciate your feedback.

Please ensure Android Autofill Service and Autofill using Accessibility are enabled. You can also check the Enpass support page for details on using Autofill on Android: https://support.enpass.io/app/autofill/using_autofill_on_android.htm?rhhlterm=autofill&rhsearch=autofill If the issue persists, share your device's OS and Enpass app version.

Please take a manual back up your most recent data on your local device or sync it with your cloud account and ensure that the master password is correct. Once done, please uninstall the Enpass app and use the link to install the Enpass app version 6.11.11 (1973) on your device: https://www.enpass.io/download/windows/website/stable The link is also available on Enpass website: https://www.enpass.io/downloads/

We are looking into the issue with the merchant of order and will provide an update soon.

I've shared your suggestion with our technical team for further review, and they will evaluate it as a potential feature request. Thorough consideration will be made before this could be added in our roadmap. Thank you for your feedback. #SI-4288

Apologies for the inconvenience. Our technical team is working on the issue and will get back to you with more information.

We're glad that response was helpful, and we remain committed to improving with every release based on user feedback.