Tarun Singh Rawat

Please follow the steps below to restore and sync your Enpass data on your iPhone device: On your MacOS device where Enpass is functioning properly, ensure that your latest data is synced with your chosen cloud account. Also, please make sure you remember your master password. On your iPhone device, install the latest version from the iOS App Store. Open Enpass on your device to begin a fresh setup and activate with your registered email address. When prompted, connect your vault to your cloud account and unlock it using your master password. Once these steps are completed, Enpass should be fully functional on your device, with your data synchronized across all devices.

The feature request is under review by our technical team and awaiting prioritization. We aim to incorporate it into our roadmap in the near future.

The feature request is under review by our technical team and awaiting prioritization. We aim to incorporate it into our roadmap in the near future. SI-1632

This feature request is shared with our technical team. However, it's pending for prioritization, and we sure would look to add this in our roadmap in the near future. We thank you for your patience and understanding! SI-1203

Thank you for your patience. We’re pleased to inform you that 2FA support has now been added and is available for sites like https://account.keenetic.com. The Enpass database is updated regularly to include new sites and features. If you come across a site that isn’t yet in the database, you can submit it for inclusion directly through the Enpass app or website.

If a sync error occurs, Enpass displays a notification in the bottom-right corner of the Enpass app.

Please disconnect your Enpass vault from WebDAV on all devices and then reconnect it. Once all devices are synced, create a test entry on one device, wait for the sync to complete, and verify that the test entry appears on the other devices. If the issue persists, open your Enpass app, go to Settings → Vaults → Sync, and check for any sync errors on any device. If you see an error, please email a screenshot along with this forum link to support@enpass.io.

We have already submitted the request to our technical team for evaluation as a potential feature in future updates. Please note that several factors will be taken into account during the decision-making process. #SI-4085

We apologize for the delay. The technical team is still investigating the issue, and we will get back to you as soon as we have an update. #SI-4472

Thank you for the clarification. We have informed the technical team and will update you as soon as we have further details.

Currently, the Enpass app for Android does not allow disabling the Autofill popup for specific browsers or apps. I have shared your suggestion with our technical team for review, and they will consider it as a potential feature request. Please note that several factors need to be evaluated before any changes can be implemented. #SI-3621

The Lifetime plan is currently not part of our active offerings. We’ve introduced a new 3-year plan that provides long-term access without frequent renewals. It’s also available at a limited-time Black Friday discount. If you’re considering an upgrade, the 3-year plan is the best option right now.

To help us investigate the issue on our side, could you please provide the following details: Total number of vaults in your Enpass account Whether any of your vaults are synced to a cloud service Size of your backup file Number of attachments in your vaults Your current Enpass version You can share these details to support@enpass.io so that we can investigate it further from our end.

It appears you have installed two instances of Enpass app on your device. Please verify and uninstall the Enpass app which is not setup, keeping the one instance which you are connecting to the cloud account.

The technical team is still investigating the issue. While we don't have an ETA, we will update you once we have more information. Thank you for your continued patience.

Please follow the steps below to stop Wi-Fi sync: Turn off your internet connection (or enable flight mode) on your device. Close the Enpass app completely and remove it from recent apps. Reopen Enpass. Navigate to the vault that appears to be stuck. Tap Disconnect to remove the Wi-Fi Sync setup.

Please retrieve and share the crash report from your Mac by following these steps: Open the Console app (Cmd + Space → type "Console"). Go to the Crash Reports section. Locate any crash entry related to Enpass, then right-click and select "Reveal in Finder." This will open the folder and Find the relevant .ips file. Once located, please share the file with support@enpass.io, along with this discussion forum link.

This feature request is shared with our technical team. However, it's pending for prioritization, and we sure would look to add this in our roadmap in the near future. We thank you for your patience and understanding!

Please follow the steps below to stop Wi-Fi sync: Turn off your internet connection (or enable flight mode) on your device. Close the Enpass app completely and remove it from recent apps. Reopen Enpass. Navigate to the vault that appears to be stuck. Tap Disconnect to remove the Wi-Fi Sync setup.

Our development team is actively investigating it. While we don’t have a confirmed timeline yet, we’re working to identify the root cause and determine an estimated timeframe for a fix. We’ll be sure to share any updates as soon as they’re available. Thank you for your continued patience and understanding.

To make it easier for you to copy and paste your Username, Password, and other fields simultaneously, we recommend enabling the “Always open Assistant in Docked mode” option in Enpass General settings. By enabling this feature, the Enpass Assistant will remain visible in the foreground, allowing for a smoother and more efficient experience while filling in your credentials.

Thank you for your response. I have notified the technical team and will keep you posted on any progress.

Thank you for your response. We have received the support ticket sent to support@enpass.io and will be responding to you directly through that ticket.

To help us resolve your issue, could you let us know if you've imported items from another password manager? If yes, which one?

@MrElectrifyer To assist you more effectively, I would greatly appreciate your help with a few details: Could you kindly confirm if the Windows authentication pop-up appears when you try enabling Windows Hello? If possible, a short video of this behavior would be incredibly helpful. Please share the version of your TPM to ensure we're on the same page with your system's configuration. In Enpass, could you enable logging, then attempt to enable Windows Hello again? Once done, please send over the generated logs so I can take a closer look. If possible, please test with the latest version of Enpass from the Windows Store or the most recent build from our website. This will help us determine if the issue persists with the latest updates. As a final step, I recommend testing with a fresh local Windows profile to rule out any profile-specific issues. Please share these details at support@enpass.io, and we will assist you directly on the ticket.