Amandeep Kumar

Please follow these steps to set up Folder Sync properly: Before making any changes, create a backup of your Enpass data for safety. Ensure your Master Password is correct and working. Disconnect synchronization on all devices currently using Enpass. Follow our Enpass Sync Setup Guide to set up synchronization again using Folder Sync. If the issue persists, please share the following details so we can investigate further: Device and OS version Enpass Version Screenshots (if available) We’re here to help, and we'll do our best to get this working smoothly for you!

The logging option is available in the Enpass website version (downloaded directly from enpass.io), not the Store version. To enable logs: Open Enpass. Go to Settings > Advanced. Enable the Logs option. Once enabled, reproduce the issue and then send us the log fill, it will help us investigate further. Let me know if you need help finding the correct version or settings!

The ability to host the Enpass database on a NAS is a feature many users, including yourself, have been waiting for. While we don’t have a confirmed ETA at this time, I’ve highlighted your request again with our development team.

Thank you for reporting this issue. To help us investigate further, could you please share the following details: The exact version of Enpass you are using on your Ubuntu 24.04.2 LTS system. The version of Chrome installed. A short video or screenshot of the issue, if possible. Are you using any specific browser extensions or custom configurations in Chrome? Any recent changes or updates made to your system before this issue began. Kindly send these details to support@enpass.io so our technical team can analyze the problem and assist you better.

To help us investigate this issue further, could you please share the following details: The exact website URL where you are setting up two-step verification for Bitbucket. A screenshot of the error or the message shown by Enpass (if possible). The format of the secret key you're entering, especially how the apostrophe (') is included. You can email these details to us at support@enpass.io so our technical team can take a closer look and assist you accordingly. Looking forward to your response.

Thank you for reaching out and providing detailed information. To diagnose and resolve the issue you're experiencing, please try the following steps: Ensure Latest Version: You're already on version 6.11.9 (1915), which is great. Please confirm the same version is installed on both Macs. Manual Sync Check: Even if you're now using local file sync, please try manually syncing the vault once to ensure it's up to date and there are no hidden conflicts. Restarting the App: As you've noted that restarting Enpass temporarily resolves the issue, this could be a session-related glitch. We are currently investigating reports of similar behavior. Reinstall the App: If the problem persists, consider reinstalling Enpass after taking a backup of your vault (via File > Backup). A clean install sometimes resolves long-standing issues. System Logs: Yes, we’d be happy to analyze the logs. Please go to Enpass > Help > Logs, and send us the log file from both Macs where the issue occurs. To assist further, could you please also confirm: The macOS version running on both devices. If there were any recent changes to your system, Enpass settings, or security software. A screenshot of the error message when it appears. Kindly share these details with us at support@enpass.io so we can investigate further and provide targeted assistance.

Thank you for sharing the requested information. This will surely be helpful for our backend team in further investigation. Please allow us some time to get back to you with more findings or solutions.

We understand the importance of a smooth and responsive touch experience, especially on Windows tablets. Improving touch and tablet mode support, including reliable invocation of the on-screen keyboard, is already in our feature queue. We truly appreciate your input—feedback like yours helps us prioritize enhancements that matter most to our users. Stay tuned for updates, and let us know if you have any other suggestions. SI-2033

Thank you so much for your thoughtful suggestions! We truly value user feedback and are always open to ideas that can help us improve Enpass. Here’s our response to your feature requests: Two-Factor Authentication (2FA) and Multi-Factor Authentication (MFA) for Enpass Login While we don’t currently offer native 2FA or MFA for logging into Enpass, you can enhance your vault’s security by enabling the keyfile feature. This adds an extra layer of protection by requiring both your Master Password and the keyfile to access your data. Email Notifications for New Logins This feature is already available in Enpass. If you're not receiving email notifications for new logins, please let us know the email address associated with your account so we can investigate the issue further. Duress Mode or Travel Vault The idea of a duress mode or travel vault is indeed interesting and could be a valuable addition for users needing extra protection in high-risk situations. Our team is currently evaluating the feasibility and design of this feature to ensure it aligns with our security standards. Once again, we appreciate your input! Please don’t hesitate to share more ideas or feedback it really helps us prioritize what matters most to our users.

We appreciate your feedback, it helps us improve the Enpass experience for everyone. You’ll be glad to know that adding a scrollbar to the vault selection menu is already in our feature queue. Stay tuned for future updates, and let us know if there's anything else you'd like to see! BSI-520

We understand your concern. Enpass allows users to customize the password generator settings based on their security preferences. You can adjust the password length, complexity (uppercase, lowercase, numbers, symbols), and other parameters to ensure it meets your desired security level. By default, Enpass generates strong passwords, but if a specific policy requires a higher strength, you can modify the settings accordingly.

At Enpass, security is our top priority, and we continuously monitor emerging threats to ensure our users' data remains protected. While browser extensions introduce some level of exposure, Enpass follows strict security protocols to mitigate risks: No Cloud Storage of Data – Enpass stores vaults locally or on user-chosen cloud services, reducing exposure to potential breaches. Encrypted Communication – Our extension communicates with the Enpass app through an encrypted channel, preventing unauthorized access. Strict Extension Permissions – The Enpass extension operates with minimal required permissions to function securely. Code Signing & Integrity Checks – Official Enpass extensions are signed and verified to prevent tampering. To further enhance security while using the extension, we recommend: Installing extensions only from official sources. Regularly reviewing installed extensions and their permissions. Keeping your browser, operating system, and Enpass updated. Using a separate browser profile for added isolation if needed.

Could you please try downloading and installing Enpass directly from our website (Enpass Downloads), set up your vault, and then attempt to export it in .csv format again? This ensures that you're using the latest version with all necessary components.

I suggest checking the date and time settings on your system. It's possible that the date and time are not correctly configured, which could be causing the problem. Please ensure that your system's date and time settings are up-to-date, and then try again.

This setting is available in the Enpass website version. You can try downloading it from the following link: Enpass Downloads