Amandeep Kumar

I understand your concern, but I’d like to clarify that the feature for quick unlocking via PIN is already available in Enpass. You can enable this option by navigating to the Enpass security settings and selecting the "Unlock with PIN" option. Once activated, you'll have the flexibility to unlock your vault using either the PIN or your master password.

Thanks for sharing the details. It looks like the issue you're experiencing with OneDrive has been addressed in our latest release. Please update your Enpass application to version 6.11.2, and you should be able to set up OneDrive backup successfully. If you continue to face any problems, feel free to reach out for further assistance!

We are working on the issue which you reported but we require some additional information from you. Request you to please try the below steps and share your findings with us - Disconnect sync from Google Drive. Take a manual backup of the data Perform erase everything operation from Enpass Settings → Advanced Setup and create a new vault then sync it to the google drive account after creating the vault. (Keep same password as the master password while creating the new vault) Also, If you are using different Enpass versions on different platforms or devices then please update Enpass app to 6.9.0 (and above versions). If the issue still persists then, Please share these details: Are you using a different version of Enpass on any other devices? If yes, please share the device info and their versions. Does this issue occur after the recent update? If possible, could you please share your previous Enpass version on android device? Have you tried the same sync on different platform (like windows). Can you provide more details or steps after which the issue started occurring? A short video in this case would be helpful.

You can use the "Frequently Used" short filter to quickly access the most commonly used login details. This feature helps to prioritize the credentials you use regularly and sorts them accordingly for easier access.

We have addressed the crashing issue in our latest Mac OS beta release (store). For the store version, you'll need to subscribe to TestFlight from the webpage here. Please let us know if the problem persists. Your feedback would be greatly appreciated.

The sync times you're describing, especially the 15 to 30-second wait, shouldn't be happening. To help address the issue, please try the following steps: Clear the Enpass cache: Go to Settings -> Apps -> Enpass -> Storage -> Clear Cache. Reauthenticate the sync service: Disconnect from OneDrive and Box, then reconnect them in Settings -> Vaults. Ensure you're running the latest version of Enpass by checking for updates in the Play Store. If the problem persists, please let us know so we can investigate further.

Since you've had some success after reinstalling the app, it suggests a temporary disruption in the sync process. Could you please try the following steps: Restart both your iPad and Mac. On your Mac, go to Settings -> Wi-Fi Sync and ensure that Wi-Fi Sync is enabled. On your iPad, go to Settings -> Wi-Fi Sync and make sure it's connected to the correct server. If the issue persists, could you check for any firewall or network restrictions that might be affecting the connection? As for the new Password Manager on Mac OS Sequoia and iOS 18, it's always a good idea to explore alternatives, but rest assured that Enpass remains a robust and secure solution for managing your passwords.

Our team is aware of this issue and is actively working on a fix. In the meantime, we can offer a workaround that may help: Click on the Enpass icon in the Menu Bar. Click on the Hamburger menu in the lower-left corner. Click on Open Enpass. Once the app opens, enter your Master Password. Go to Settings → General → Run, and disable the setting "Hide dock icon when the main window is closed". Quit the Enpass app and then try opening it from the Dock again. This should prevent the issue from occurring until a permanent fix is released. We appreciate your patience and understanding.

To help us investigate the issue, please provide the following details: Enpass and OS version of your machine. Enpass extension version. If there is a specific URL where this issue is occurring. Share a screen recording of the issue, as it will help us better understand the problem. Feel free to let me know if you have any specific details or questions you'd like to discuss.

It seems like you're encountering a common issue where the OneDrive session has expired. To resolve this, please try the following steps on both your Windows 11 laptop and Galaxy S23+: Sign out of OneDrive in Enpass on both devices. On your Windows laptop, go to Enpass Settings > Vaults > Sync and disconnect OneDrive. On your Android phone, go to Enpass Settings > Vaults > Sync and disconnect OneDrive as well. Clear OneDrive session cookies in your default browser. Reauthorize OneDrive: Once you've signed out, try reconnecting the vaults to OneDrive by going to Enpass Settings > Vaults > Sync and choosing OneDrive again. Complete the authorization process when prompted, and ensure that your OneDrive account is active and logged in. If the issue persists, please make sure that both your Enpass and OneDrive apps are updated to the latest version on both devices.

To better assist you, could you please elaborate a bit more on the issue you’re facing? Specifically, let us know which Enpass version you are using. This will help us provide you with the most accurate template of column titles that matches your export format.

To help us investigate this further, could you please share the following details with us? Device model and operating system version Enpass version installed on your system With this information, we can provide more specific guidance to resolve the issue. Thank you for your cooperation, and we look forward to helping you get this sorted out.

To help us investigate this further, could you please share the following details with us? Device model and operating system version Enpass version installed on your system With this information, we can provide more specific guidance to resolve the issue. Thank you for your cooperation, and we look forward to helping you get this sorted out.

Hi @trongte, We received an update from our internal team. Currently, Enpass does not provide an option to unlink associated items. However, please note that a feature request for this functionality has already been submitted. Thank you for your patience, and let us know if you have any further questions. #SI-3121

To share your Enpass database with your wife's Android smartphone without enrolling your Google Account on her device, you can follow these steps: Export Your Vault: On your device, export your vault to a secure location such as a USB drive or directly to your wife's device using a local network or direct sharing options (e.g., Bluetooth, email with end-to-end encryption). Transfer the File: Safely transfer the exported vault file to your wife's device. Import the Vault on Her Device: On your wife's Android device, open Enpass and select the option to restore from a backup. Locate the transferred file and import it. Set Up Sync (Optional): If you want to keep the data synced between both devices, set up a shared sync method such as WebDAV, Nextcloud, or any other service that doesn't require your Google Account on her device. This approach allows you to securely share the database without linking her device to your account. Let me know if you need any further assistance!