Amandeep Kumar

To better assist you, could you please provide the following details: Did you shut down the device the previous day? Did you quit the Enpass app the previous day? Additionally, please perform the following steps: Disable the "Remember Keyfile" option. Re-enable the "Remember Keyfile" option. Lock Enpass. Please enter the master password and keyfile to unlock Enpass and check if it works. If it still doesn't work, kindly share the pathway of the keyfile you are using (to check if there are any special characters that might be causing the issue). Lastly, please share a screenshot of the locked screen once the issue occurs.

Upon investigating, we found that there is no restriction from the Enpass extension side that prevents autofilling on non-SSL websites. However, if the item is saved with an HTTPS URL and you are trying to fill it on an HTTP URL, Enpass will prevent autofilling if the password field is visible.

Hey @Numb3rsX, I believe your request is already with our support team, and they are actively investigating the issue. we will keep you posted with further updates and progress.

Our development team has created a fix for the issue you were facing, which will be rolled out in future release. We appreciate your patience in the meantime.

Our development team has created a fix for the issue you were facing, which will be included in the next update. We appreciate your patience in the meantime.

Thank you for sharing the details and your efforts in providing information. I've reported this issue to the Enpass technical team. They are currently investigating it, and I will reach out to you with updates as soon as I receive them. #SI-3878

I second @AnakinCaesar statement—this does not appear to be an issue on our side. I added your numeric name into a new entry and did not face the conversion you mentioned. Here are some steps to help troubleshoot the problem: What PC system are you using? I tested this on Windows 11 without any issues. Did you set the name on Android and sync it to PC, or vice-versa? You might want to check the type of content set for this field. Ensure it's set to "username" or another appropriate type. To do this: Open Enpass on your PC fully. Edit the entry and click on the written "username". A submenu will appear where you can change the field settings. Be sure to click "Save" before closing the submenu; otherwise, changes will not be saved. If you continue to experience issues, please provide more details about your setup and the steps you are taking.

I am glad to inform you that, Our development team has created a fix for issue you were facing, which will be included in the future updates. We appreciate your patience in the meantime.

I've already escalated the matter to our technical team for investigation, and they are currently working on resolving it. I'll keep you updated as it progresses.

Sorry for the inconvenience caused to you. I would like to share that recently, Firefox changed it's signing certificate which leads to the failure of code signature verification in Enpass. Our dev team is working on the fix and it will be available in the upcoming update. Meanwhile you can on click Allow button and continue.

Your issue is forwarded to our developers and it is taking more time in diagnosing and investigation to create a fix. Please be rest assured that we will keep you posted with the progress as we move ahead.

To help us investigate the issue, please provide the following details: Enpass and OS version of your machine. Enpass extension version. If there is a specific URL where this issue is occurring. Share a screen recording of the issue, as it will help us better understand the problem.

Please DM me your email address so that I can add you to our TestFlight. This way, you will be notified whenever we release a beta version.

The feature of double-clicking the toolbar icon to fully open Enpass is functional. If it is not working on your end, I suggest you restart your machine and try again. If issue still persist please reach us out at support@enpass.io.

If you see the message "firefox.exe is trying to establish a connection with a signed code not recognized by Enpass," you should allow the connection. Click on "Allow" to ensure Enpass can function correctly with Firefox. Alternatively, you can turn off Browser Signature Verification inside Enpass' settings.

The issue you're experiencing with Carbon Copy Cloner (CCC) not copying the "Backup" and "Vaults" folders might be due to security reasons designed to protect your data. For your data safety, you will need to manually copy these folders to your backup drive.

Hi @All Our team is actively working on solution to fix this issue, once we have any update we will definitely share it with you. As a workaround use autofill by accessibility or Enpass keyboard for autofill.

Hi @rps To diagnose and resolve the problem, please follow these steps: Update the App: Make sure you are running the latest version of Enpass on all your devices. Sometimes issues are fixed in newer releases. Sync Issues: Ensure that your devices are properly synced. If there's a syncing issue, it might prevent new entries from being saved. Try manually syncing your vaults. Reinstall the App: If the above steps don't work, consider uninstalling and reinstalling the Enpass app. Ensure you have a backup of your vault before doing this. Clear Cache (if applicable): If you're using Enpass on Android, clearing the app cache might help. Go to your device's Settings > Apps > Enpass > Storage > Clear Cache. Check App Permissions: Ensure that Enpass has all necessary permissions to function correctly. This includes access to storage and network. If none of these steps resolve the issue, please share the screenshot of the error message you're receiving. This will help us better understand the problem and provide a more targeted solution. Additionally, please let us know: The operating system and version of your devices. The version of Enpass installed. Any recent changes made to your devices or Enpass settings. Thank you for your cooperation. We look forward to resolving this issue for you.

I've reported this issue to the Enpass technical team. They are currently investigating it, and I will reach out to you with updates as soon as I receive them. #SI-3668

I've reported this issue to the Enpass technical team. They are currently investigating it, and I will reach out to you with updates as soon as I receive them. #SI-3777

Please try the below steps in order to resolve this issue I would suggest you disconnect the Wifi-Sync server from the connected devices and set it up by following the steps in the link - https://www.enpass.io/wifi-sync/, or manually by following the steps in this link - https://www.enpass.io/wifi-sync-manual-setup/ Ensure that you have allowed access to Enpass in your Firewall/Antivirus Settings. Moreover, if you are using any VPN service, try disabling it to check if the issue persists. Check that time is set to automatic and is same on all your devices. You can also refer to this highly useful troubleshooting guide in case you get the same error after creating a manual Wifi-sync server - https://www.enpass.io/troubleshooting-wifi-sync/ Otherwise, create a manual backup of your Enpass data and then reinstall the app on the affected device.

Thank you for sharing the details and your efforts in providing information. I've reported this issue to the Enpass technical team. They are currently investigating it, and I will reach out to you with updates as soon as I receive them. #SI-3849

Can you please share a screenshot of by adding a sample note. so we have a clear view on changes that needs to be done.

Certainly, I appreciate your commitment to enhancing our services. Please furnish specific details concerning the non-proportional font and its context. The more precise information you can provide, the more effectively we can share it with the development team for consideration.

Auto backup in Enpass is typically triggered once every 24 hours, capturing a backup of your updated database. As for cleaning up old archived backup files, Enpass does not automatically delete these files, so it's up to you to maintain them and ensure your storage does not become too cluttered.