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Amandeep Kumar

Enpass team member
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Everything posted by Amandeep Kumar

  1. Thank you for sharing the details and your efforts in providing information. I've reported this issue to the Enpass technical team. They are currently investigating it, and I will reach out to you with updates as soon as I receive them. #SI-3696
  2. Yes, the behavior you're describing is already in Enpass. Whenever you enable touch ID for unlock application. Enpass is designed to prioritize security, especially when it comes to initial logins after restarting the app, your device, or after updating it. This ensures an extra layer of protection by asking for the master password before allowing access to sensitive information, even if Touch ID is enabled.
  3. To enable Enpass as the default password manager on macOS, you'll need to access the settings within each browser individually. Here's how: 1. Open your preferred browser (e.g., Safari, Chrome, Firefox). 2. Navigate to the browser's settings or preferences. 3. Look for the Extensions or Add-ons section. 4. Find Enpass in the list of extensions. 5. Enable or activate Enpass to set it as the default password manager. Once you've completed these steps for each browser you use, Enpass should function as the default password manager across macOS.
  4. Hey @Leif, I've reached out to our support team to assist you with resolving this issue. They'll be in touch with you shortly.
  5. Thank you for your feedback. Rest assured, our team is actively addressing this issue and working to resolve it as quickly as possible.
  6. Thank you for sharing the details and your efforts in providing information. I've reported this issue to the Enpass technical team. They are currently investigating it, and I will reach out to you with updates as soon as I receive them. Thank you for your patience, and feel free to provide any additional feedback. #SI-3695
  7. As you're experiencing issues with the "Copy Password" functionality. To troubleshoot this problem, please try the following steps: 1. Restart the Enpass application on your device. 2. Ensure that you're using the latest version of Enpass. If not, consider updating to the latest version from the app store or Enpass website. 3. Check if the issue persists across different passwords or if it's specific to certain passwords. 4. If possible, try copying the password from Enpass on a different device to see if the issue is isolated to a particular device. 5. If none of the above steps resolve the issue, please provide more details about your device OS so that we can assist you further.
  8. No, it's not possible to create a second vault containing just the 25 passwords you desire and have the mobile device only use that vault. Enpass doesn't support selective syncing of specific items or vaults to different devices. The limitation of 25 items in the free version applies to the entire Enpass vault, regardless of whether you have multiple vaults. If you have more than 25 items in your vault, you'll need to upgrade to the premium version to access all your passwords on your mobile device.
  9. I understand your frustration, and I apologize for any inconvenience this has caused. While I cannot speak directly to the development process, implementing FIDO2 support may involve various technical challenges and considerations specific to Enpass. However, your feedback is valuable, and I'll be sure to pass it along to the development team for further consideration. Thank you for your patience and continued support.
  10. To resolve this issue, please follow these steps: 1. Open the Enpass extension settings on your normal browsing window. 2. Right-click on the Enpass extension icon. 3. Select "Manage extension." 4. Turn on the option that says "Allow in private mode." This should address the issue you're experiencing. Let me know if you need further assistance!
  11. Hi @funkemunky Feature requests undergo a thorough evaluation process, considering various factors such as feasibility and other considerations, before implementation. This ensures that new features meet quality standards and align with the overall product vision. Your patience and understanding are appreciated as our team works diligently to address and prioritize feature requests.
  12. This Feature undergo a thorough evaluation process, considering various factors such as feasibility and other considerations, before implementation. This ensures that new features meet quality standards and align with the overall product vision. Your patience and understanding are appreciated as our team works diligently to address and prioritize feature requests. #SI-1632
  13. Our technical team is actively working on a solution. Fixing this bug may take some time, and the resolution will be included in the upcoming updates of the application.
  14. It seems there might be some confusion in the setup process. Here are the correct steps to set up Enpass: On the welcome screen, click on "Personal." Enter your registered email to activate your account. Once activation is complete, you will see all cloud sync options on the next screen. Select Dropbox as your preferred cloud service. If you already have data on Dropbox, it will prompt you to enter your master password to proceed. Following these steps should help you properly set up Enpass with your existing data on Dropbox. If you encounter any issues or have further questions, feel free to ask for assistance. We're here to help!
  15. In the free version of Enpass, there's a cap of 25 logins for items stored in your smartphone's vault. However, there isn't a specific method for selecting which 25 items are synced to your phone. If you require storage for all your items, I recommend considering an Enpass subscription, which offers expanded features and storage capacity. You can explore the subscription options at [Enpass Pricing](https://www.enpass.io/pricing).
  16. Certainly! To investigating the issue, and your feedback is crucial for us to understand the problem better. When Enpass crashes, do you receive the Enpass Crash Reporter notification? This notification typically appears after a crash and allows you to send crash reports to our technical team for analysis. Additionally, could you please confirm which version of Enpass you are using? Is it version 6.9.3(1592) or 6.9.3(1595)? Also mention your user name in comment to that we can verify that it is by you and tag this report accordingly. Thank you for your cooperation and patience as we work to resolve this issue. We're here to help and will do our best to ensure that Enpass works smoothly for you.
  17. Hi @bu11etpr00f, Thank you for letting me know. I understand that the issue has been escalated to the technical team. If you need further assistance or have any additional questions, please feel free to reply to your previous thread. This will help avoid duplication and ensure that we can provide you with the best possible support. Let me know if there's anything else I can assist you with!
  18. Certainly, could you please specify on which device you are encountering issues with categories and tags? Additionally, could you provide the Enpass version you are currently using? This information will help us assist you more effectively.
  19. I've reported this issue to the Enpass technical team. They are currently investigating it, and I will reach out to you with updates as soon as I receive them. Thank you for your patience, and feel free to provide any additional feedback. #SI-3561
  20. For security reasons, your OneDrive session expires periodically. To avoid this, you first need to disconnect the sync with OneDrive from Enpass settings, then again enable it, and you’ll be redirected to the OneDrive login page. Here you just have to enable “Keep me signed in” as shown in the image below and fill in the details to log in.
  21. Unfortunately, we do not provide support for older versions of Enpass, as they may lack important updates and security enhancements. We recommend updating to the latest version of Enpass to ensure you have access to all the latest features and improvements. If you need assistance with updating or have any other questions, please feel free to ask!
  22. To move your Enpass database from one OneDrive account to another, follow these steps: 1. Save the Enpass database file from Account A to your local device. 2. Restore all your data from the saved database file to a new vault in Enpass. 3. Connect this new vault to Account B's cloud storage. Make sure to remove all backup files from Account B to avoid any conflicts. If you need further assistance, feel free to ask!
  23. Unfortunately, we do not currently have the feature you mentioned. Thank you for providing this feedback, and I have forwarded your request to our development team for consideration. If you have any more suggestions or questions, feel free to share. #SI-3674
  24. I've reported this issue to the Enpass technical team. They are currently investigating it, and I will reach out to you with updates as soon as I receive them. Thank you for your patience, and feel free to provide any additional feedback. #SI-3673
  25. Hi @Nikpick100 when attempting to access or restore such encrypted files, the application will prompt for the corresponding master password associated with that particular file.
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