navaho

I emailed support. I was replied to by a Tarun Rawat who provided a link to version 6.11.10.1951 and a set of instructions on how to activate and restore from a backup. But, it doesn't work. Enpass starts but it will not accept my master password. It will not allow me to restore from backup. It will not allow me to activate. Nothing. I replied back seeking more guidance and received no reply. I replied again yesterday asking for help. Nothing. No reply. I am still locked out. We purchase Enpass and trust our passwords, our data, our jobs, our whole lives to Enpass. Nothing. Zero. Not even an acknowledgement of the gravity of this situation. Words fail me. I'm now well along the process of resetting passwords for everything that I can remember touching over the years. Awful.

I'm utterly flabbergasted that this has been going since June and the only response is "send us an email, we'll look at it". At an absolute minimum there should be a direct link to the last working version so that we can all get back our passwords, get back work, pay our bills, and do all the things that we depend upon Enpass to enable. It is utterly irresponsible to knowingly leave us locked out. "Here's how to download a working version and get back into your Enpass" should be the VERY FIRST response, and "email us and maybe we will look at it" the second. Enpass, you have failed us.

Third time now. That information is in the very first post of this thread and in the email that I sent to support which unfortunately you received. A post which you clearly are unwilling or unable to read. Your level of support is the absolute worst and I'm sorry that I spent the money on your program. Your support is completely nonexistent and incompetent at best.

Frankly, I question any information from Amandeep. I'll go with this https://flathub.org/apps/io.enpass.Enpass CLEARLY states "NOTE: This wrapper is not verified by, affiliated with, or supported by Enpass Technologies Inc." Why would it say that if Enpass built that wrapper and provided it? The question is moot however, as it also doesn't work with browser extensions. It's useless. Don't waste your time with it. Further, the very page that he linked, the official Enpass download page does NOT have a flatpak version that you or I can see.

I doubt that pretty highly. Anyway........ Anyhow, the answer turns out to be pretty simple. DO NOT install via Flatpack. It doesn't have permissions to connect. DO install using the instructions provided Here. Your browser extensions will work going that route. At least they did for me after i uninstalled the Flatpak version and followed them. Can't blame Enpass for this as they DO NOT provide the Flatpak version. @ivarson was 100% correct all along.

Thank you. It is the latest version, 6.9.2.1563. Alas there is no mention of an inability to use browser extensions on the release notes page. A simple mention would have prevented so much frustration. https://www.enpass.io/release-notes/linux/ This severely cripples the product. I'll tinker around with it and see what permissions are the problem. I appreciate your pointing me in this direction.

Seemingly there is no support for this product. I also sent an email to support. It was responded to by the very same person. As he did not read my posts, similarly, he did not read the email that he responded to. Seems there is no competency in the support of this product. Shameful.

The answer to this is in the very first post. I don't want to be rude but have you read any of it?

More from syslog Feb 6 18:53:36 pop-os systemd[1980]: Started app-flatpak-io.enpass.Enpass-10538.scope. Feb 6 18:53:36 pop-os Enpass[10546]: Failed to load module "canberra-gtk-module" Feb 6 18:53:36 pop-os Enpass[10546]: Failed to load module "canberra-gtk-module" Feb 6 18:53:36 pop-os xdg-desktop-portal[10546]: Qt: Session management error: Could not open network socket Feb 6 18:53:41 pop-os io.enpass.Enpass.desktop[6086]: PulseAudioService: pa_context_connect() failed Feb 6 18:53:43 pop-os systemd[1980]: Starting Tracker metadata extractor... Feb 6 18:53:43 pop-os systemd[1980]: Started Tracker metadata extractor. Feb 6 18:53:48 pop-os io.enpass.Enpass.desktop[6086]: PulseAudioService: pa_context_connect() failed libcanberra-gtk3-module is already the newest version (0.30-10ubuntu1.22.04.1). libcanberra-gtk3-module set to manually installed. libcanberra-gtk-module is already the newest version (0.30-10ubuntu1.22.04.1). libcanberra-gtk-module set to manually installed.

Using both Firefox and/or Chrome on Pop!_OS, an Ubuntu derivative. Have UFW disabled. The extensions are unable to connect to Enpass, which is running. Enpass Assistant is unable to connect with the Enpass app. The logs are super unhelpful: 2/4/2024, 12:58:35 PM : Got Error 2/4/2024, 12:59:30 PM : Got Error 2/4/2024, 1:00:38 PM : Got Error 2/4/2024, 1:01:01 PM : Got Error 2/4/2024, 1:02:40 PM : Got Error When I do try to connect the extension to the app the app does open and prompt me for a password. The Enable Browser extensions checkmark is checked. The list of browsers requesting to connect is blank. Seems the app is listening: UFW is disabled. pop-os:~/.local/share/flatpak/app$ lsof -i:10391 COMMAND PID USER FD TYPE DEVICE SIZE/OFF NODE NAME Enpass 35476 navaho 31u IPv4 347040 0t0 TCP localhost:10391 (LISTEN) pop-os:~/.local/share/flatpak/app$ lsof -i:10391 COMMAND PID USER FD TYPE DEVICE SIZE/OFF NODE NAME Enpass 35476 navaho 31u IPv4 347040 0t0 TCP localhost:10391 (LISTEN) At this point I don't know what the what the extension is doing. The logs are super unhelpful in that regard. Not sure what to do next to get this working.