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Garima Singh

Enpass team member
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Everything posted by Garima Singh

  1. Hey @urgatorbait Extremely sorry for the trouble you had gone through while updating your password. I can understand how frustrating it could be. We are trying to reproduce this issue and I will notify you once I get any update from the team. Also, I would like to thank you for reporting the issue of losing focus while editing an item. We have fixed the issue and the fix will be available with ver 6.7. @Ivarson @ryan29 Thanks for sharing your valuable inputs on this. It helped a lot to understand the issue. Your co-operation is highly appreciated. Thanks!
  2. Hey @flamewave000 Apologies for the delay in response. Enpass saves the Webform data only when you add the item via Enpass Extensions, manually creating and saving the data from the Enpass app doesn't have this option. Also, Enpass only gives the save Web-form option if there are username and password field in the Web-form page. Currently, there is no way to edit field value type of save Web-form data. We will recommend you to re-save the web-form data if its broken. In this process, it will update new web-form, without need to manually change it. Thanks!
  3. Hey @techera Welcome to the forum! On the Free version of windows you can access unlimited items and can freely sync between other desktop devices. The only paid features on desktop are Breach monitoring and identification of 2FA supported items. The free version on mobiles has an item limit of 25 items. Thanks!
  4. Hey @banned-one Welcome to the forum! To autofill passwords saved in Enpass on any app/website, open the website in which you wish to auto-fill and then click on the Enpass extension plugin. The extension window will show you all the matching items, you can select the particular one to fill by double-clicking on the item. You can also check the same on our YouTube video. When you login to an existing webpage (saved in Enpass database) or a new webpage with a new/changed password, Enpass detects the changes and prompts to update/save the information. Make sure you hav
  5. Hey @burm87 @fmfm We are extremely sorry for the trouble you have been facing. The issue with Touch ID on macOS Mojave has been fixed in the v6.6.3 of Enpass and the website version of the same has been released. You can expect the fix on AppStore soon. Thanks!
  6. Hey @all We tested this issue on one of the demo account sent by a user and it looks like a case of server misconfiguration. We observed that server throws errors randomly at various steps of sync, most prominently are: Http 424 Set uid or gid error. - <!DOCTYPE HTML PUBLIC "-//IETF//DTD HTML 2.0//EN">\n<html><head>\n<title>424 Failed Dependency</title>\n</head><body>\n<h1>Failed Dependency</h1>\n<p>Set uid or gid error.</p>\n</body></html>\n Http 403 [test] cannot overwrite [/volume1/home/Enpass/...
  7. Hey @paperblankets Enpass uses Google Play services extensively including billing, Google Drive, Google-Signin and wearable support. We might be using more of it in future.
  8. Hey @DesignT Thanks for writing back. We tested this issue by exporting multiple attachments and it is working as intended. We will recommend you to create a separate folder on your device and use the location of this newly created folder while exporting attachments from Enpass.
  9. Hey @urgatorbait Thanks for explanation. You can modify the custom templates but not the default templates of Enpass. However, I have noted this suggestion and will share it with the team.
  10. Hey @Thane5 Welcome to the forum! Thanks for reporting this behavior of Enpass on Windows. We have identified the issue at our end too and will work to fix it so it runs as expected. Stay tuned for the coming updates of Enpass!
  11. Hey @gv24 Welcome to the forum! We appreciate your efforts in helping us with the suggestions for improvement. Wayland support in Enpass is on our roadmap. We plan to switch to Qt6 near end of this year and that would be the a good time to introduce native Wayland support too. Thanks!
  12. Hey @paperblankets Thanks for writing in. Currently, Enpass depends on Google Play services for registering or restoring purchase. However, your suggestion has been noted and shared with the team.
  13. Hey @urgatorbait Thanks for writing back. To troubleshoot this issue further, please share the above details along with the Enpass version.
  14. Hey @Sm77 Thanks for reporting this issue. We have found the problem with multi-line fields and it has assigned to the team for a fix.
  15. Hey @mfasy Thanks for reaching out to us. Did you try clicking on the check mark icon given at the right top. If no, please click on the same icon, you will get the option to add items within Enpass. A snapshot for your reference is attached. If this doesn't help, please try this workaround and share your findings: 1. Take the backup of all Enpass data if you have any. 2. Quit the Enpass app. 3. Open this folder on your mac: /Users/ ${USERNAME}/Library/Containers/in.sinew.Enpass-Desktop.App/Data/Library/Preferences/ Where $ {USERNAME} is the name of the home
  16. Hey @Henning Thanks for writing in. I would like to share that the requested feature is already noted and aligned for implementation.
  17. Hey @Srandista Welcome to the forum! Please follow these troubleshooting steps and let me know if the problem persists. Open Device settings --> Go to Security & lock screen --> Select Screen lock --> Setup PIN. (In case, if you're using some other function to unlock your device) Now delete all the Bio-metrics/fingerprint from device settings and add a new one. Now Enable Bio-metrics in Enpass. If this doesn't help, please confirm if a keyfile is added to the vault? Thanks for your co-operation.
  18. Hey @Sm77 We regret the problem you are facing, but we’re here to help. To proceed with the troubleshooting, please share the following details: Which Enpass version are you using? Is it possible for you to share a demo account of your WebDAV server via PM, so we can set up the sync at our end and check for issues? Thanks!
  19. Hey @chickenlover Thanks for writing in. You can import any template in pre-formatted CSV within Enpass. To do so, follow the below steps- Open Enpass > Click on File from Enpass Menu > Import > Select pre-formatted CSV > Select the login type as Other Miscellaneous and location > Continue > Select the vault in which you wish to import particular data and tap on continue. Please refer to the FAQ for steps to import data using a CSV file. Hope this helps!
  20. Hey @DesignT If you want all your attachments separately rather than exported json. Please follow these steps. 1. Go to Attachments in Others section in sidebar. It will show all items with attachments. 2. Select the required items. Right click and choose Export Attachments option. Thanks!
  21. Hey @SvenS Welcome to the forum! The issue has been fixed in the upcoming v6.6.7 of Enpass and it will be available soon. Stay tuned!
  22. Hey @vampyren Thanks for writing in. As far as I understood, the primary vault of the Enpass is synced with iCloud and secondary vault is synced with One-drive on your iOS device. If you are looking to restore the data of Enpass vault(primary or secondary) from iOS to your Android device, then follow the below steps- Open Enpass on Android device > Click on Settings > Tap on Vaults > Click on '+' to create a new vault > Continue > Select the cloud with which you wish to restore data > Enter cloud account details > Click on Continue > Enter password and C
  23. Hey @fmfm Thanks for reporting this issue. We've been able to reproduce the issue of autofill on macOS and shared with the team for a fix.
  24. Hey @urgatorbait Thanks for your patience. We tested this issue and found one issue that Enpass gets refreshed once we lock and unlock Enpass app and the same has been shared for improvement. Please let us know the following details so we can further investigate: Are you using any cloud to sync vaults in Enpass? Let us know if you have registered Enpass as a Lite/Pro/Premium user? Are you using a Single vault or Multiple vaults in Enpass?
  25. Hey @NetWeb Thank you for reaching out about this. I can absolutely see that having the ability to utilize pin and Face-ID would be useful and the same feature has been considered by the team as well.
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