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Garima Singh

Enpass team member
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    149
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    4

Everything posted by Garima Singh

  1. Hi @Mouch Sorry for the inconvenience. Could you please follow the below steps and share the findings with us- Take the backup of Enpass data and save it locally on the device. Now disconnect sync from all the devices. (While doing it, make sure, you have enabled 'Also Delete data from one-drive). Now erase everything on Enpass on the same device (on which you have saved data locally). To do so, open Enpass > settings > Advanced > Erase everything. Restore the data using local backup file and then change the master password. Set up the sync freshly with One-Drive cloud. Now install Enpass on other devices and restore the data from the one-drive account. Thanks.
  2. Hey @dunholm Thanks for sharing the inputs. Could you please update the app to the latest version(v6.4.1) on your desktop and check if you are still encountering the same issue with the app? Thanks.
  3. Hey @bluefo Sorry for the inconvenience. I would like to share that we have released updated version of Enpass for desktop(Enpass v6.4.1) in which we have fixed the iCloud issue. Please update the app and share the findings here. Thanks.
  4. Hey @fantasista, Thanks for the patience. Please check if "Match URL Host name" setting is enabled. If yes, please disable it then try to auto-fill and share your findings here. Thanks.
  5. Hey @Octapus Sorry to hear that. We've released an updated version of Enpass. Could you update the app to the latest version on all of your devices and let us know if you're still encountering the same issue with the app? Thanks.
  6. Hi @Mouch, Welcome to the forum! Please share the Enpass version you are using on each device along with the device detail and OS version so that we can assist you better. Thanks.
  7. Hi @Carter Welcome to the forum! To do so, you can create a new vault by using the below steps and then you may restore those database from the local backup file. Open Enpass > Click on 'Settings' > Click on 'Vault' > Tap on '+' to create a new vault. Hope this helps!
  8. Hi @MrRobot Thanks for describing the solution. I am glad to know that you have managed to resolve the issue by yourself. Thanks.
  9. Hi @agent92, Sorry for the trouble. We've released an updated version of Enpass. Could you update the app to the latest version and let us know if you're still encountering the same issue with the app? Thanks.
  10. Hi @fantasista Thanks for sharing the details. I have forwarded the issue to the QA team to look into this. Thanks
  11. Hi @Octapus, We are sorry for the inconvenience caused to you. Please note that Enpass ver6.4 has a few changes w.r.t implementation of One-Drive sync because we have introduced support for One-Drive for Business. If you're experiencing issues with One-Drive sync, please update Enpass to the latest version on all the devices and disconnect the sync. After disconnecting, set up sync on all the devices with the same One-Drive account, and the data will sync as before. If you have any issues, please follow the help article here. Please revert us back if the problem persists. Thanks!
  12. Hi @Nickm11, Welcome to the forum. Follow these steps to export the data from 1Password- Open 1Password App. If you’re having data saved in multiple vaults, you need to select any one vault as 1Password allows to export the data of one vault at a time. Otherwise, you’re good to go. Click on File → Export → All items. Select .1pif file format. Choose a name for the .1pif file and save it to your desktop. Note- Before importing your data from 1Password to Enpass, first you need to export your 1Password data in the .1pif unencrypted file format. Follow these steps to import the data in Enpass- Open Enpass desktop version hit the menu button and go to File → Import → Click on 1password. Select the 1PIF format of the file, browse and select the file from the system, and click Continue. You will now see the confirmation message to import the items, click Continue. For more details, please refer to this link of user manual. Hope this helps!
  13. Hi All. Thanks for using Enpass and writing to us. I am glad to share that you guys can also change the details saved in Enpass from the browser plugin/Enpass extension. To do so, please enable 'Ask to save new logins' from the 'Browser Settings' of Enpass. Thanks.
  14. Hi @mowglie Welcome to the forum. Could you please share the device and OS version so that I can assist you better. Thanks
  15. Hi @Rich999 and @Rpmdude010 Sorry for the trouble. We've released a couple of updates since this. Could you update the app to the latest version and let us know if you're still encountering the same issue with the app? Thanks.
  16. Hi @fantasista Thanks for writing back. Could you please share the device (along with OS version) on which you are having this issue so that can we can investigate the issue better? Thanks.
  17. Hi @Zman58 Welcome to the forum! Could you please share the below info so that I can help you better- On which all device are you using Enpass along with OS? Which Enpass version are you using on all device? Are you able to access all Enpass data on your Android device? Could you please login to your one-drive account and check if any data or folder is available in the app folder? Thanks.
  18. Hi @denisbg Welcome to the forum! I would like to share that this feature works with the keyboard shortcut when there is only a single matching item in the Enpass. Please refer to this link for better understanding. To auto-fill the item automatically, please use the keyboard shortcut method. Thanks.
  19. Hey @T-Bone I understand your concern. However, this feature works only with the keyboard shortcut when there is only a single matching item in the Enpass. To auto-fill the item automatically, please use the keyboard shortcut method. Thanks.
  20. Hi @bearded_agency Welcome to the forum! I would like to share that you can make any number of attempts to enter the correct master password. Also, please be informed that for Enpass, security of your data is of utmost priority. Your master password is not saved anywhere. So there are no back doors to access your data and it's encrypted with your master password. Thanks.
  21. Hi @Rafa Welcome to the forum! For quick troubleshooting, please disable the auto-fill feature and enable it again. Also, add dummy data in any of the login categories and then try to auto-fill and share your findings. If the problem persists, please share the following details so that we can investigate where the problem could be. On which device and OS version are you using Enpass? Which Enpass version are you using on the same? Which browser you are using? Can you please let me know on which website are you facing this problem? Please share the screenshot of the screenshot of the issue, if possible. Regarding TOTP- Please enable 'Auto-Copy TOTP' from the 'Auto fill Settings' of Enpass and then add the it in the item. For more details, please refer to this link of our user manual. Thanks.
  22. Hey @christelhh, Thanks for notifying us. I have shared your feedback to the concerned team. Thanks once again.
  23. Hey @tsipromadouro, Thanks for the patience. We would like to share that the issue has been reproduced by the QA team. Now our Dev team is looking into this issue to resolve and hopefully, a fix will be available in the future update. Thanks for your co-operation.
  24. Hi @fantasista Welcome to the forum. Could you please share the below details so that we can test it better- On which all device (along with OS version) are you having this issue? Which Enpass version are you using? Which browser version are you using? Are you hitting the URL from the detail page of an item in Enpass or are you using Auto-fill extension(in browser) to fill the login details? Which version of Enpass extension are you using? Could you please share a video or screenshot of the issue? Thanks.
  25. Hey @T-Bone Thanks for writing back. Please refer to this link for better understanding and revert us back if you have any concerns. Thanks.
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