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SOLVED: Chrome extension not doing anything

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Chrome extension not doing anything, when you click on the icon it opens a new tab

- Browser Compatibility turned on in Windows app
- Tried with and without verifying browser
- Tried uninstalling/reinstalling plugin
- Tried signing out and back into Enpass for Windows
- Tried on Two different PCs (same troubleshooting done on both machines)
- Developer Console doesn't show any errors
- Enpass Helper is running on Windows on both machines (and listening)

Things worth noting
- I use Chrome with multiple profiles
- In a domain environment (no GPO related to Chrome though)
- Google Chrome Version 60.0.3112.90 (Official Build) (64-bit)

Edited by Dailen

  • Author

Turns out there are some advanced functions of Sophos Home Edition designed to prevent applications from interfering with things they shouldn't be touching. I completely uninstalled it and Enpass started working. 

For the record, anyone wondering, Enpass Home Edition hardcore. Home version of their enterprise product and quite a beast. Down side is that it's highly controlled and restricted, as an enterprise grade product should be, but the lack of alerts (like notifying me that it was blocking Enpass *rolls eyes*) and the lack of ability to temporarily suspend monitoring makes the product less than ideal for Power Users and IT Pros.

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