Using Enpass with Windows Hello (camera) can be difficult when you are using multiple screens, e.g. a laptop and an external monitor. You have keep your eyes pointing towards your camera to unlock with Windows Hello. If the Windows Hello dialogue is shown on a second screen you cannot simply click the Hello "OK" button by turning your line of sight towards the dialogue. Turning your head will instantly telling Windows Hello to deny your request although you already had been authorized by looking into the camera.

Hi @Das_Schaf,

Thanks for writing in.

I have noted down this issue and notified the QA team to look into it.

Thanks for your co-operation.

Hi @Das_Schaf,

We need a little input from you. Please let us know are you trying unlocking the Enpass app on the external monitor.

Thanks for your co-operation.

I'm using multiple external monitors attached to my laptop. Unlocking Enpass happens on the external monitor, e.g. using the browser extension

Hi @Das_Schaf,

Thanks for writing back in.

I have noted down your input and notified the QA team to look into it.

Thanks for your co-operation.

Hi @Das_Schaf,

Update

We are able to reproduce this issue at our end, and our team is working on it. Hopefully, the fix will be available in future updates. Till then, we will request you to please co-operate with us.

Thanks!