June 22, 20223 yr When I try to login to a webpage, I will double click on the icon and it takes me to the login page (but does not log me in). I have to go back to the icon and double click once again and then it auto fills and logs me in. Is this the way it is suppose to work? Roboform would do this in a single step. Am I missing something, or does it take 2 steps to login with the Enpass Firefox extension to a website? Thanks for any help. J Steve
June 23, 20223 yr Hi @jstevemd, Welcome to the Enpass community. Make sure you have enabled these options (Open automatically at system startup and Minimize app to system tray ) from the General Settings of Enpass. Also, share the below-mentioned details so that I can assist you better. On which device (along with OS version) are you using Enpass? Which Enpass and extension version are you using? Are you facing the same problem with other browsers too? On which Web pages you are getting this issue? Are you using any Antivirus or third-party security-related extension? Did you recently made any changes in your system or updated the app?
June 24, 20223 yr Author Thank you Gulshan for your response. I do have the options checked for "Open automatically" and "Minimize app to system tray". 1. Windows 11 - 64 bit. 2. Firefox extension. 3. I did not try with other browsers. 4. All web pages are affected. 5. No 3rd party antivirus. 6. No. Freshly installed several days ago. The program works, but when I click on a key it only takes me to the webpage. It only auto fills when I go back and click on the key again. I am moving from Roboform, and in that program one click takes you to the web page, auto fills, and logins with one step. Maybe multiple clicks is the way Enpass works, but I just don't want to miss anything. Thanks for your help, J Steve
June 27, 20223 yr @jstevemd, Thank you for sharing the details. I would like to share that Enpass does require multiple clicks to fill out your details on any website because the browser extension connects to the Enpass app and then it fills out the information.
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