Hi, hope someone can give help. I've had Enpass running for months, I use it on every platform, the issue I have has just started occurring on Kubuntu.

Enpass won't open and the output in terminal is:

$ sudo snap run enpass
mkdir: cannot create directory '/run/user/0': Permission denied
/snap/enpass/12/snap/command-chain/desktop-launch: line 20: /snap/enpass/12/gnome-platform/usr/lib/x86_64-linux-gnu/libgtk-3-0/gtk-query-immodules-3.0: No such file or directory
ERROR: /snap/enpass/12/gnome-platform/usr/lib/x86_64-linux-gnu/libgtk-3-0/gtk-query-immodules-3.0 exited abnormally with status 127
/snap/enpass/12/opt/enpass/Enpass: error while loading shared libraries: libcups.so.2: cannot open shared object file: No such file or directory
 

Does anyone have any suggestions to fix? Other snap applications are working fine.

Thanks in advance.

Hi @Business_User

Welcome to the Enpass Forums.

Please share the version of the Enpass app and OS you are using on your device and I'll have this further investigated for you.

Hey, thanks, The OS is Kubuntu 22.04 and the version of enpass is 6.6.3.835 packaged as a Snap

It worked fine until the other day. I also use the same enpass vault on mac, iphone and windows, no problem with any of those.

Hi @Business_User

Thank you for sharing the details.

I'm discussing the concern you reported with our dedicated team and will get back to you soon with an update. Your patience in the meantime is appreciated.

#SI-3079

isn't that an inoffical and old packing of Enpass?

Thankyou, yes you're right. I got it working, the solution here was for me to uninstall the snap and simply reinstall this from the official PPA. Thinking back months ago to when I installed it originally my aim was to use snaps rather than using lots of different PPAs.