I am an Enpass lifetime subscriber. I've changed my master password in the Desktop app, but it's not working on my S22+ Android phone. The old password still works for unlocking android app. I would appreciate your assistance.

Hi @Roshan

Welcome to the Enpass Community!

We have received your query on support@enpass.io and have responded to the same. To avoid duplication of efforts and confusion, we request you to please revert to the same.

Hello Community.

I have the same problem. With the destop-app works fine, but Android (version 13) doesn't accept the master password. After a reinstall is the same problem.

Edited September 5, 20223 yr by Georg H.

Hi @Georg H.

Welcome to the Enpass Community.

For quick troubleshooting, I recommend you check this highly useful troubleshooting guide.

If the instructions in the above link do not help, kindly share the below details with me and I’ll get this investigated for you -

1. The version of the Enpass app and OS you are using on your devices.

2. Please share a screenshot of any error message you are getting.

3. Is the master password working on your Enpass desktop app or are you accessing the app through biometrics? Also share the cloud service you are using to synchronize your data.

4. The number of vaults you have in your Enpass desktop app.